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phone trade in
jharrah01
Newbie
‎02-15-2023 11:36 AM

I bought my new phone last July. I only got the new phone cause the Verizon rep stated I would get $800 for my old phone applied to the new phone. There was nothing at all wrong with my old phone.  I noticed today I am still being charged the full price for the new phone.  After chatting with an agent I am told that $800 is spread out in a credit only. I am still responsible for the full price of the phone. This is not what I was told when I upgraded. My service has went completely down hill since they "rolled" out their 5g along with everyone else I know who has Verizon. I have given them enough time to correct this issues but now I am ready to leave. If I leave they got my old, in perfect condition  iphone max 11 for $100. I could have sold that phone for alot more money and not gotten shafted or even never traded to begin with BUT LIKE ALWAYS I was lied to yet again by a sales rep and shafted in the end. I have no trust left for this company or its employees. I have been a customer for 7 yrs. Always pays my bills on time but I have had enough. Your service isnt worth the headaches. 

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vzw_customer_support
Customer Service Rep
‎02-15-2023 11:40 AM

Thanks for your loyalty. We're happy to check your account for any issues with your trade-in credits as well as your service concerns. We'll send you a Private Note to get started on this platform. *Andrea

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vzw_customer_support
Customer Service Rep
‎02-15-2023 11:43 AM

We are not able to send a Private Note from our end. Please send us a Private Note, so we can assist you efficiently. Thank you. *Andrea

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jharrah01
Newbie
In response to vzw_customer_support
‎02-15-2023 11:47 AM

The issue is “credit” instead of taking that off the cost of the phone up front. You can’t fix your bad service and you are already well aware cause I don’t know one person who wasn’t said something just to be told some made up stuff. 

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vzw_customer_support
Customer Service Rep
In response to jharrah01
‎02-17-2023 11:54 AM

We try to provide all the terms and conditions on our promotions, in order to have a clear expectation on our customers end.

 

Trade-in a device is a great option to take advantage of, and get a brand-new phone.

 

Do you want me to access your account and continue this conversation, please send a direct message.

 

Thank you for being the best part of Verizon!

 

>Cintya

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