trade in discount/vs TV commercial?
Enthusiast - Level 1

I just traded in my S7 Edge for a new S23+For the last few weeks, while watching Riverdale, there is a commercial starring Seth Myers that says new and existing customers can get any phone of their choice free. Why wasn't I offered a free phone? When I spoke with the agent at, and signed into my account, I was only offered a trade in of up to $800.00 off the phone. Why was I not offered a totally free phone like in the commercial? 

1 Reply
Customer Service Rep

Congratulations on your new phone! We always want to make sure you're getting the best deals available when you decide to purchase a new device. Our promotions are always evolving, so what's available now isn't always the same thing that was available a few weeks ago. We recommend you check out our deals page when you're ready to purchase a device to get the most up-to-date deals available. Here's a link to our deals page: