1 Solution
on October 8 2021 I bought a iPhone 13 pro trade in an iPhone Xin perfect condition I got the submission approval for value of $800 ($26.67X30)that was going to be deducted from the iPhone payments, and now its been almost a year and I still haven't get the trade in deducted from my bill. I have called costumer service about ten time and still no solution to this issue.
I have been costumer of Verizon fro many many years and I feel not appreciated as a costumer when they are not resolving this after 11 months
Solved! Go to Correct Answer
We understand it's important that you are able to get assistance with our Trade-in. We would be happy to take a look at your trade-in value further. We will be sending you a Private Note shortly
BriannaL_VZW
Hi, giC0rd. We appreciate your many years with us and this is never the experience we want you to have. We are here to help and I'm confident that we may turn this around. Do you have a Submission ID available?
-Lorenzo
submission id 230253869709633
@gic0rd ,
Thank you for the ID, but there is no such trade found with that information: https://www.verizon.com/sales/digital/tradeinstatus.html . Without a received trade, you would not receive any trade credits.
-Russell
that is the number in the letter I received from Verizon a year ago. Sadly I have been dealing with this for a year now I have copies and every information you guys ask but is not resolution to the problem. I still paying the full amount every day and my in Perfect condition iPhone X that I trade in is gone. It is frustrating that no one knows how to resolve the problem.
We understand it's important that you are able to get assistance with our Trade-in. We would be happy to take a look at your trade-in value further. We will be sending you a Private Note shortly
BriannaL_VZW
I need someone to contact me too. I ordered 6 phones in the last 12 months but only 3 had the trade-in applied. I’ve called NUMEROUS times and talked for HOURS only to be told ‘wait 2to 3 billing cycles and it’ll app work out. ‘. It’s been 13 months and Nothing is worked out.
We are sorry to hear that this has been your experience. Definitely not the experience we want you to have. Please send us a private message so that we can look in to this further.
~Sonia
I have sent a long and very detailed PRIVATE MESSAGE on how Verizon DID NOT HOLD UP THIER END OF THE CONTRACT. I expect someone to reach out to me ASAP or I WILL CONTACT THE PUC.
We are Sick and Tired of MULTI BILLION DOLLAR corporations taking advantage of their LOYAL and already over-charged customers.
PLEASE RESPOND ASAP.
We certainly want to ensure that this issue was resolved for you. We're happy to continue assisting to get your trade-in promotions applied correctly. Please, let us know if you still need assistance with this concern.
*Haley
I just traded my iPhone 8plus in today and my receipt shows deducted and then added back in.
Why is that??
Hello! This is a great question. This usually depends on how the trade-in credit will be applied on your account. Either through monthly credits, or as one big credit. We have contacted you via Private Note to get more details. ~Geo
Friendly reminder. We are here to help! Please let us know if you still need assistance. We are here for you! ~Geo
On 9/10/22 - I finally decided to upgrade 3 lines after multiple offers from Verizon for the IPhone 14 upgrade. I called support and was told I don't need to change my unlimited plan (which turned out be so not true later to get the full trade-in promo value of $800). 10/27/22 - After 5 calls to get the trade-in corrected - only one line is now fixed. Plan had to be updated to 5 G Play more. I am still waiting for the other 2 lines to be fixed. I have been a loyal customer for 18 years and do not deserve to be treated this way. Verizon has been very deceiving in its practice and felt one last time I will stick with them. Each time I call a rep will time me it is being taken care of , i will be patient and spend over one hour online - this is getting ridiculous. Is there anyone who actually did not have any issue with a trade-in offer? Still waiting for promo credit $800 from Verizon.
Oh, no! Dealing with promotional issues can certainly be a headache. Rest assured we value your 18 years of loyalty to the company and want to make things rights. Please send us a Private Note to further assist you. ~Gilbert
Did you receive it yet? Having the same issue. They gave me $51 instead of $440. Crazy how many people had the same issue!
Let's take a closer look, please send us a Private Note.
*Gen
When is the trade in amount supposed to be applied? We traded in an Apple iPhone 8+ when we bought a 14+ ... I thought I heard the figure of $400 from the VZ gentleman but where does this show up? I would like to confirm the trade in value but don't know how to do this.
Thanks in advance.
We are here to help!
Being able to receive the assistance you need is very important, and we are here to help provide the answers!
If you take the time to send us a Private Note, you can begin working with a live agent now!
We look forward for the message!
*Roberto
@vzw_customer_support wrote:We are here to help!
Being able to receive the assistance you need is very important, and we are here to help provide the answers!
If you take the time to send us a Private Note, you can begin working with a live agent now!
We look forward for the message!
*Roberto
Thank you for the info. How do I initiate the chat with Roberto? Where can I send a private note?
Hi there, rand77! We want to fully resolve your concerns. I sent a private message. Please check your private messages for more info. -Tracy
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