I was very doubtful of changing of company but for some reason i did. I liked my phone and my watch but was time to upgrade with all my pain i sent just as they said put everything in a box and ups will pack it for you. Which i did. They got my phone but not my watch. Now they took my credit and in the chat they said they cant help me. This start is so wrong i donโt have 2 months and im already regretting it.
We're sorry to hear that you're having problems with your trade-in. We never want you to have problems like this, and we want to help if it ever does happen. We'll send you a Private Note shortly.
~Jesse
We are here ready to assist should you still need help. If you would prefer there are other support channels that we have as well based on what best fits your needs. We look forward to assisting you. You can find the options here: https://www.verizon.com/support/contact-us/#mobile
~Freddy
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