Traveling in Mexico recently, I was informed that my Verizon plan included unlimited International calling and texting. Three days into my two week trip, Verizon discontinued my cell service until I could provide them with an actual photo of my personal Social Security card! I explained that I did not bring my Social Security card with me to Mexico but they refused to reinstate my plan. My wife and I spent the next ten days of our vacation in Mexico without Verizon mobile cell service. Traveling internationally, reliable cell service is critical for safety, security, and communication comfort. Beware of Verizonโs international calling even if itโs included in your plan. Verizon can discontinue mobile cell service at any time no matter where you are.
Chaching1, we always want to make sure you can stay connected, especially when traveling internationally. We'd love to take a closer look into this, and make sure that you don't run into the same issue again. To best assist, we'll be sending a Private Message.
~Izzy
This is a jokeโฆright?
Verizon cancelled my prepaid cellular international calling and texting services while traveling in Mexico until I send them an actual photo of my personal private Social Security card! Unbelievable. I will be cancelling my Verizon account, after 15 years having never missed a monthly payment, just as soon as the current contract ends. Someone at Verizon should be fired for what they chose to do to us.
It's concerning to hear this, and we would be more than happy to look further into your account, and see what is going on. For assistance, please send us a Private Note. *Angel
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