Billing

[SoSad2bhere]

Verizon ,

Please stop the pain

I've been over charged on my phone bill EVERY month, sometimes in the hundreds of dollars.

I call & spend hours on the phone with customer "service" who fix the issue, refund the over charges & assure me it won't happen again.

Following month it's the same issue.

After days (numerous multi hour calls) on the phone with "support", I finally broke & contacted the Better Business Bureau.

This got me a response from a lady on the executive relations team.

She fixed everything but here I am a month later & they're overcharging me AGAIN 

I'm at a loss, I can't go through the support line again,  cant face all that time on the phone saying the same thing 

Verizon has caused me no end of stress & lost time

[vzw_customer_support]

We are sorry to read that you had this negative experience, as this is never what we want for any of our customers. If you could provide us with additional details, we'll be happy to help out.

~Freddy

[SoSad2bhere]

Hi, what details do you need & where should I send it?

[vzw_customer_support]

Thanks for getting back to us. We will be sending you a private message to get more details. -Joe