Can’t claim my 65” TV offer

[Nik77Sal]

I bought Unlimited 5plus plan and IPhone 15 pro because they were saying get 65” inch 4k tv on us. But now when I try to claim offer it says offer has expired. If I’m not getting tv then what’s the point of getting unlimited plus plan and New device? Please if anyone from Verizon is reading this help me to claim my offer.

[vzw_customer_support]

Hello, Nik77Sal. Help is here. Just to confirm, did you attempt to redeem the offer via your online My Verizon account? 

Sign into My Verizon

Go to Account page

Scroll down to Make the most of your plans, click Get an Amazon Fire TV on us

Follow the prompts from there. 

Please keep us posted

-Natasha

[Nik77Sal]

Yes I did you guys baited me I talked to customer service 5-6 times still haven’t been able get anything from you guys. I’ll give you bad review everywhere because it’s been a month still I haven’t got anything from you guys only reason I got unlimited plus plan and iPhone 15 pro because I wanted to get tv but you guys baited me.

[vzw_customer_support]

Nik77Sal, thanks so much for trying. We can submit the request on our end to ensure you receive any applicable promotion. I have sent you a Private Messgae. 

-Natasha

[DF0414]

I am having the same issue

[vzw_customer_support]

Hello, DF0414. Help is here! Please share more details on what happens when you attempt to redeem the offer? How long has it been since you began the service that qualifies you for the promo in question? 

-Natasha

[TimShady1]

And my service hit 30 days yeaterday

[Citboi1013]

Wow. I’ve been going in circles with customer service for a month about the same promo. I’ve sent in the email I received but nothing 

[vzw_customer_support]

@Citboi1013  wrote: Wow. I’ve been going in circles with customer service for a month about the sa me promo. I’ve sent in the email I received but nothing 

Citboi1013, sorry you've been having some issues with claiming a promotion. To help take a look at that, can you give me just some general details about what you purchased to qualify and roughly when? Don't need any order details just a general sense of where and when. That will let me narrow down which specific promo we're working with. 

-John

[awaters85]

Yes same for me that's the only reason i got the phone was for the TV and now i haven't seen the promotion to try and reclaim it. I spoke to someone and they said they'd send an email on the 2nd of August.

[awaters85]

Can you help me too bc i've called like 3 times

[John_Wick]

Just claimed mine this morning 

[Noodles0598]

Same thing happened to me

[John_Wick]

I just claimed mine this morning. No issues to redeem or order it. Code worked just fine. Will receive it through Amazon on the 26th of this month. 1 week. I hope y’all get through and are able to redeem y’all’s. 

[TimShady1]

This is ridic-u-lous! I haven’t received my $200 gift card or my TV. The link was on there and it said I would be able to request today after 30 days. I went in today and the link is gone! What a complete jokeI bought this phone for my daughter and I thought the TV was perfect because she is going to college in the Fall and it would be a great deal. And nothing!

[vzw_customer_support]

Happy Thursday! Being on top of your account is crucial, especially if you are managing your offers. Verizon is here to help.

Which Gift Card are you making reference to? How did you attempt to redeem the offer? What occurs when you attempt to take advantage of the deal?

~Gilbert

[TimShady1]

The $200 Verizon gift card offer 

[vzw_customer_support]

Got it. We're sending you a Private Message so we can gather more details and help with that offer. 

~Jesse

[App222]

Hello I’m having the same problem and the offer expires in 3 days it’s been 2 month and I did 5 escalation claims

[vzw_customer_support]

App222, we're sorry to hear about the problems you've been having and we're going to make sure you don't miss out! Please be on the lookout for a Private Message shortly.

~Jesse

[Memphiskidd]

Could you please send me an email as well i cant see the link to claim my tv either.