Customer Service
Eaglesfan7777
Newbie

Paid for $10 daily travel pass as I am travelling to Bahrain. Arrive and despite full bars and 5G / LTE I get absolutely 0 internet service anywhere. Unable to troubleshoot because cannot access MyVerizon despite having correct password and pin authenticated, it tells me account is locked and prompts me to rest password. When I try to reset password it tells me "We're Sorry, we're unable to process your request at this time". This continues happening for a day. Because of this endless loop, I cannot contact a verizon rep or schedule a call or access the digital chat support feature when contacting support. None of the customer support numbers are getting me anywhere. So I am abroad with no ability to contact any verizon representative to troubleshoot my issue OR EVEN LOGIN to my verizon account despite correct credentials. TERRIBLE experience abroad with seemingly no help or support.

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Re: Customer Service Terrible
Travelingfoodie

I’m in Bahrain and having the same issues. I can’t use my phone if I’m not connected to WiFi. It’s very frustrating. 

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Re: Customer Service Terrible
vzw_customer_support
Customer Service Rep

Hello, Travelingfoodie. Wishing you safe travels. Help is here. May I ask, when did you land in Bahrain? Have you restarted the phone with WIFI off? Do you currently have TravalPass? 

-Natasha

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Re: Customer Service Terrible
Travelingfoodie

Yes, I have restarted the phone with WiFi off. I have TravelPass and have received daily texts indicating I am using travel pass but the phone does not work without WiFi. I landed in Bahrain on 2/21. My phone worked just fine in Dubai the week before. 

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Re: Customer Service
vzw_customer_support
Customer Service Rep

Oh, no! We are truly sorry to read about your traveling dilemma. We know the importance of having a reliable service while abroad. Verizon is here to help.

 

When did the service problem occur (when you landed or did it take some time to take effect)? Aside from the relocation, any other changes? What exactly happens when you attempt to use your internet? Aside from the data, any other issues (texts/calls)?

~Gilbert

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Re: Customer Service Terrible
vzw_customer_support
Customer Service Rep

Oh, no! Dealing with service issues while traveling can be frustrating. Our goal is to offer the support you need.

 

If you encounter any tech issues in the future, do not hesitate to use our Troubleshooting Assistant for further support: https://www.verizonwireless.com/support/troubleshooting/.

 

We sent you a Private message, please review at your earliest convenience.

~Gilbert

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