I recently upgraded two lines on my account to Verizon’s new Unlimited Plus plan. Now when I check data usage on my account all data used is being shown as 4G hotspot data that is applied against the 30 GB that is included in the plan.
I have actually used no 4G and no hotspot. My total data used appears to be correct but it has all been 5G and 5G UW and only on the phone itself. Personal hotspot is set to off and has not been turned on at all. Is Verizon now deducting all data used on this plan from the hotspot allowance first?
I spent over an hour today on the phone with Verizon. We tested out what was happening and even turned off hotspot on the line as part of our testing. The rep was able to confirm that all data use was showing as hotspot even when they had hotspot turned off on their end. She wrote it up and submitted a trouble ticket. If anyone else is having the same issue you might want to let them know.
BobT3 We definitely want to make sure that your data usage is being tracked correctly. Have you restarted your devices after the plan change was made? ~Peter
Yes they have been restarted multiple time. I was on the phone again today for two hours with a tech support rep who removed the eSIMS and reset a number of things on both lines. We are waiting to see if the mobile app updates with the correct information.
Verizon Rep,
Is there any way you can put me in touch with a technician who can take care of this issue for me. I have used absolutely no hotspot data yet my Verizon account (on the new Unlimited Plus plans) is showing over 6 GB of 4G Hotspot and Zero 5G plan usage. All my usage has been 5G and 5G UW. Both lines on my account have this issue, and I have spent hours on the phone with Verizon. One rep submitted a trouble ticket and first thing the next morning I received a text that the issued had been resolved. It has not been resolved. Next I spent two hours with a rep trying all kinds of things. She said it was fixed and my account should update within 24 hours. That was Thursday, this is Sunday. The problem has not been fixed. I need a technician, not a service rep. Please help.
Thank you for following up BobT3, the ticket that was submitted for you goes to our Engineers who are an offline team. To get a closer look at what happened with that ticket and the next best steps we will need to move to Private Message to work within your account.
-Melissa
The hotspot usage is deducted from your data plan allowance. Full stop.
As for why it is saying you are using the hotspot when you say you are not, I can't say. You never mentioned what devices you have on your plan and if you have tried turning off the cellular data connection on the devices you have connected to confirm nothing is connecting to them accidentally.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Start a new topic or ask questions in the open forum.
