Enthusiast - Level 2

2 days in a row the online assistant chat logs out after I receive the pop-up to continue.  (you press CONTINUE).  As soon as you press it, you are logged out.  Chat is gone.  Happened 2 days in a row, after about an hour of chat.

I am trying to upgrade a couple phones and add a line to an existing 3 line plan.  I get conflicting from the 2 different assitants and from the offers page. 

Why do I stay with this overpriced company?  Ugh!!!  To think I have been with this company for nearly 20 years....

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