Grandfathered Unlimited web and email plan removed without my authorization

[Dlovejr21]

I  started receiving notifications that I went over my data allotment while having unlimited web and email since 2008. A Data Package with 2gb was added. This all occurred without my authorization, consent, or approval.

I have spoken to different representatives at Verizon, but no one has been able to help me, and they have forced me to get another plan in order to retain my service.

Has anyone been able to have their “Grandfathered Unlimited Web and Email” restored?

Could anyone let me know if they were able to go back to their grandfathered plan?

Thank you.

[vzw_customer_support]

Thank you for taking the time to reach out to share your experience. You have reached the right place and we can address the feature you stated removed. We do have current unlimited plans and also understand your request to stay on the existing. Please reply tothe following Private Note to move forward with review the situation in full.

-Deb

[tom2024]

I had the same issue. Back in October my web and email plan was removed without my consent, I had not even contact Verizon, the system just removed the plan from my account and added a 2gig plan instead. I called within 30 days of the change and the customer service rep created a change request/escalation ticket to get the plan reapplied to my account. She said she would call me back a week later, which never happened. 

I called about 3 or 4 more times from November to now and each time the rep created a new ticket and said they would call me back when they heard anything. Still have not received a single call back.

Called today and asked to talk to supervisor, but the rep would never transfer me, had to spend more than hour letting her review the account and all the has happened, and finally she said the supervisor would call me back, which never happened. 

To top it off this month's bill there are 18 charges of $6 for "PLAN RATE ADJUSTMENT SINGLE " and no ones yet to tell me why those charges are on my account.

What is my next steps? How can I talk to a supervisor or supervisor's supervisor?

[vzw_customer_support]

Hello, tom2024. Help is here as we can review the account for the plan in question. I have sent you a Private Message for further assistance. 

-Natasha