I’ve been a customer with Verizon for almost 4 years and at first I was happy, but my bill has increased so much that I can barely afford to pay it anymore. I have to utilize the “promise to pay” option nearly every month now because my bill has been $400-600/month. It should not be more than $200 or $250 at the most according to Verizon. I’d like to mention also, I pay for no add-ons except for $10 hotspot for 1 phone line. I did the math and in 2024 alone, I paid more than a total of $5,286 for 2 phone lines! This is an average of $450.50 per month. I ended up paying double what I should’ve paid in the entire year of 2024. Even with the “promise to pay” option sometimes and occasional late fee or $20 reconnect fee, there’s no way I should be paying DOUBLE what my bill should be every single month. In the numerous times I’ve attempted to talk to an agent about my billing problems and inability to afford a $500 a month phone bill, they have always said it was a last month bill moving into the new month and falsely assured me that I haven’t actually been paying extra. I blindly trusted this until now that I’ve done the math myself. And due to the fact my statement history says otherwise. I ALWAYS get caught up on my bills in the times I can’t pay the entire thing (promise to pay) and there have been numerous recent months I see I’ve stressed myself out paying $200+ multiple times in one month to get “caught up”. Never have I actually apparently been caught up because I owe the same amount in the next dang month!!! I truly feel taken advantage of and in all honestly, quite robbed. There’s no reason or way I should be paying $400-$600 EVERY month.
Off topic but still relevant, you’d think as a single mom and full-time student, Verizon would offer more affordable and reliable service options. Even for the general population this is absurd, let alone low-income families.. but hey at least we are all offered to save $20 a month to enroll in auto pay! I am switching carriers as soon as I can. If any of you have recommendations for better phone service, please share.
We certainly don't want our customers to feel as though their billing is inaccurate. Give us a chance to review your account and ensure everything is as it should be. We are sending you a private message to assist further.
-Toni
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