MMS not sending or receiving
jamiesmith1
Enthusiast - Level 1

My MMS messages keep failing to send or come in, it's very frustrating. The fix is to call Verizon and have them restart the service. This happens ~10 times a month, it's really annoying.

I was sent a new SIM card which I was told would resolve the issue. It hasn't. Can someone please fix this issue for good? It seems like the only fix is switching from Verizon.

Is there anything I can do on my end to resolve this issue when it happens?

Tags (1)
0 Likes
Re: MMS not sending or receiving
vzw_customer_support
Customer Service Rep

jamiesmith1, we're truly sorry to learn of the issues you're experiencing with MMS, and definitely don't want to lose your preference. To get started on finding a resolution, we'll be gathering a few more details. Please tell us, when did this issue being? What is your zip code? Also, does this seem to happen only in one location, or does it occur in multiple locations?

~Izzy

0 Likes
Re: MMS not sending or receiving
jamiesmith1
Enthusiast - Level 1

Hi Izzy,

 

This issue has been present since I switched to Verizon 6 months ago. My zip code is 11385. This issue is not location-specific - it has happened in multiple places.

 

Thanks,

Jamie

0 Likes
Re: MMS not sending or receiving
vzw_customer_support
Customer Service Rep

Thanks so much for that information, Jamie. We'll get this figured out. Are any other lines on your account experiencing similar trouble with MMS? To clarify, are regular SMS functioning normally? For further review and assistance, I'll be sending a Private Note.

 

~Izzy

0 Likes
Re: MMS not sending or receiving
jamiesmith1
Enthusiast - Level 1

There are no other lines on my account. SMS is working without issue.

0 Likes