I was just notified that because I am a loyal customer and have a plan that is a few years old my auto pay discount is going to be reduced to $5.
This reflects very poorly on Verizon.
An auto pay discount should be the same regardless of which plan you have. Punishing your loyal customers makes no sense.
I was given the option to change to one of their newer plans which is worse than mine and costs more to get a $10 auto pay discount. Oh joy.
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I would like to know how this is legal. If I entered into a “grandfathered” contract, how can Verizon just decide that it no longer applies when I’m upholding the contract? I don’t get to decide that I’m just not going to pay my full bill each month. I feel like there has to some kind of obligation from Verizon to uphold the contract that was entered into unless the plan is changed. I will be looking into this further to see what kind of options are available to consumers.
@CPAustin wrote:I was just notified that because I am a loyal customer and have a plan that is a few years old my auto pay discount is going to be reduced to $5.
This reflects very poorly on Verizon.
An auto pay discount should be the same regardless of which plan you have. Punishing your loyal customers makes no sense.
I was given the option to change to one of their newer plans which is worse than mine and costs more to get a $10 auto pay discount. Oh joy.
Same here. Got an email 2 days ago. Loyalty means nothing anymore. Looks like I'll be looking for a new home for my 5 unlocked phones.
Rather than incentivising to switch plans, Verizon is opting to penalize long-time customers. We may just move our 5 phones to another carrier.
Same case here I have 5 lines for almost 5 years with Verizon, seroiusly considering change to their lowest plan, until paying off my recently upgraded phone. Then immediately cancel my 5 lines and move to another sevice, considering At&t or perhaps Spectrum, since they use the same infrastructure as verizon.
Same here and I have 6 lines and 20 years. Thanks for your loyalty was included with the notification.
I just made a very similar post. I got that same email and I was so angry. They have been trying and trying to get me to switch and I kept telling them, why would I switch to something comparable to pay MORE? Well then I got the same email about the $5 auto pay. I'm so livid because they are doing this to loyal customers. I'm so fed up I'm thinking of switching providers.
I have the same issue. I have escalated it with the Verizon loyalty dept only to be told they don’t make the rules! Poor customer experience. Seriously considering making the switch to T-mobile
I got the email as well that the auto pay discount going down to $5. Been a loyal customer for like 18 years now and have 10 lines with them. considering moving to another provider because of this. $5 x 10 = $50 more per month I have to pay now. seriously Verizon, not a way to treat loyal customers.
I missed the email! Just seen my 'upcoming bill' changes... we have 7 lines and a Jet Pack. Such bologna
And if you do shift to their new plans and try to get the most comparable, you won’t be eligible for any of their phone upgrade promos unless you’re willing to pay for the top tier plan. It’s such a terrible way to treat loyal customers. And I HATE making any changes of any kind with Verizon because inevitably it will cause our phones to stop working and they’ll have to troubleshoot which always takes at least a day! Do better, Verizon!
I upgraded my phone to the priciest phone and it appeared that there was a manufacturing defect. I could only use a wireless charging pad. I was told to send the phone back. Now that I have a new phone, they are trying to charge me a fee! I thought the purpose of Asurion was to protect me from that. I've been a loyal customer for over 15 years. Ive been talking to different agents for 2 weeks getting different information. I'm furious and frustrated. No matter how you slice it, it's more money for Verizon. I'm not an attorney, but that seems like a breach of contract. By the way, I didn't receive an email about the increase. When I asked for the email to be forwarded to me, the agent never did. The agent escalated problem to his superior who offered to reduce the fee from $50 to $25. I'm going to call during business hours to ask for it to be waived totally. It is so unfair. I'm ready to leave Verizon. 😡
I forgot to mention I have 3 phones and a Verizon Jetpack
We are sorry to read that your new phone had this issue, and we'll make sure to pass on your feedback, as we always want to provide you with a great experience. If you still need assistance, let us know, and we'll be glad to help out.
~Freddy
How about responding to all these posts by loyal customers who you are cutting their out pay deductions. Terrible way to take care of customers. Once we leave we will never comeback and I’m sure most feel the same.
It has been taking longer than a day to resolve my issue. I don't feel like a valued customer.
I only use them because it’s “best coverage” in more rural areas, but honestly, I don’t know if it’s worth it at this point. They just keep getting worse and worse. Penalizing someone with an unlimited plan for not upgrading to an even more expensive unlimited plan, is so ridiculous. I’ve had that auto-pay discount for years, they have no right changing it, trying to strong arm me into getting a more costly plan.
Same here. I need rural coverage a as well when I travel. The fact is, Verizon’s corporate greed on the paperless discount will bite them in the end. Not a way to treat customers of 20+ years!
That has been the only reason we've remained with Verizon this long. After a fiasco with our last upgrades (turned phones in at Verizon store and one of them was stolen before it was handed off for shipment), we had already been thinking about switching after this current contract is up. This seals the deal right here.
I saw my monthly bill increase and discovered it was because my autopay discount decreased. I’m so tired of Verizon. I had ZERO problems with AT&T and wish I never switched. AT&T honored their agreements and discounts regardless of how old they were.
My bill is 20$ more a month now! 17 years means nothing? The contract for my 3 phones that i signed when i bought them said i got a 10$ per line disc. That should last at least through the contract end date which has not arrived yet, right?! Thanks Verizon!
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