I got a Verizon plan that added the Disney Bundle as a perk. I did as instructed by the website and sure enough Verizon took over paying my account. However, it did not honor the "No Ads" add-on on my account. So, I followed directions per the website to remove the Verizon perk, add the add-on on Hulu, then reactivate the perk. However, even when disabling the perk on Verizon, my Hulu account is still locked by Verizon. I have tried tech help from Hulu and Disney+, since Verizon is paying the account, it is considered locked by a 3rd party, the Hulu agents literally have no options when viewing my account(neither do I, btw)
I have been on the phone with tech support with Verizon for over 30 hours. I have been escalated multiple times to higher end support and they promise to call back later because they want to have a live Hulu agent on the call as well, and they never called me back. And if I call back, even when I mention the issue is ongoing and I have been with level 2 and 3 tech support, I have to start all over again, 15 calls and I swear they start to tell me to go to the help page and go over the steps with me, like their notes and the suggestion I have been on multiple calls with higher level support doesn't give them a clue that this has already been tried multiple times.
All of this just to get my old "No Ads" addon re-enabled on my account. Funny how something should be a click of a button is not. I am just baffled at how simplistic this should be and that an issue this menial can even exists, yet here I am, missing out on some Family holiday movie nights because no one wants to sit down for a movie night with commercials. Has anyone else had this issue, has anyone figured out a way to resolve this other than making a new Hulu/Disney+ bundle? This was suggested btw, as a work around, to pay for two accounts, for a while till they figure it out. Years and years of Hulu and Disney, we prefer to not lose our profiles, so it was suggested to make a new account and not tie it to Verizon, till they work it out... Any how, yeah. anyone had any luck?
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