My Disney+ Bundle is being held hostage by Verizon
Stewart_Smiley

I got a Verizon plan that added the Disney Bundle as a perk. I did as instructed by the website and sure enough Verizon took over paying my account. However, it did not honor the "No Ads" add-on on my account. So, I followed directions per the website to remove the Verizon perk, add the add-on on Hulu, then reactivate the perk. However, even when disabling the perk on Verizon, my Hulu account is still locked by Verizon. I have tried tech help from Hulu and Disney+, since Verizon is paying the account, it is considered locked by a 3rd party, the Hulu agents literally have no options when viewing my account(neither do I, btw)

I have been on the phone with tech support with Verizon for over 30 hours. I have been escalated multiple times to higher end support and they promise to call back later because they want to have a live Hulu agent on the call as well, and they never called me back.  And if I call back, even when I mention the issue is ongoing and I have been with level 2 and 3 tech support, I have to start all over again, 15 calls and I swear they start to tell me to go to the help page and go over the steps with me, like their notes and the suggestion I have been on multiple calls with higher level support doesn't give them a clue that this has already been tried multiple times. 

All of this just to get my old "No Ads" addon re-enabled on my account. Funny how something should be a click of a button is not. I am just baffled at how simplistic this should be and that an issue this menial can even exists, yet here I am, missing out on some Family holiday movie nights because no one wants to sit down for a movie night with commercials. Has anyone else had this issue, has anyone figured out a way to resolve this other than making a new Hulu/Disney+ bundle? This was suggested btw, as a work around, to pay for two accounts, for a while till they figure it out. Years and years of Hulu and Disney, we prefer to not lose our profiles, so it was suggested to make a new account and not tie it to Verizon, till they work it out... Any how, yeah. anyone had any luck?

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Re: My Disney+ Bundle is being held hostage by Verizon
vzw_customer_support
Customer Service Rep

Hello. We appreciate you reaching out regarding your Disney+ Bundle. We work on this platform, but in order to assist you, we ask that you please use Facebook, Twitter, or Instagram and Private Message us. We'll be able to access your account from a secure link, and keep your personal information confidential. Thank you.

*Linda

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Re: My Disney+ Bundle is being held hostage by Verizon
Stewart_Smiley

PM sent via Facebook at 1:15 am Tuesday, 1-3-23, to Verizon Support.

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