As a new customer to Verizon, this has been the most horrible experience. Verizon is unable to live up to the NFL Sunday ticket promotion. As a consumer you cannot get the issue resolved. It becomes an endless loop of escalated ticket, poor customer service and an inability to reach an actual manager who can assist. #NFLSUNDAYTICKET
Why do you put all the work on the customer to resolve your issue?
Why can't I get a manager to call me and resolve an issue immediately?
Why do I have to wait 2 days, 5 days, 10 days for a ticket to be resolved?
It is ridiculous. Customer value and loyalty obviously means nothing to Verizon.
We're sorry to read that you're having issues with our NFL Ticket promo. We're here to help. We'll be sending you a private note. ~Peter
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