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New Customers Get Cheaper Monthly Service

Nothappy81547
Enthusiast - Level 1
‎03-09-2023 01:41 PM

Why do new customers, www.verizon.com/plans/unlimited, get cheaper monthly rates than existing customers who have been with Verizon for years?

You don't discount phones anymore, make me call in to get loyalty discounts, and deal with service issues more now than ever.Verizon.PNGverizon customer price.PNG

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Seramarie
Enthusiast - Level 1
‎03-10-2023 08:36 PM

When I try to change to the new unlimited promo plan for 25 bucks I keep getting sorry error page. Is this to prevent existing customers from getting this offer, or must I call and speak w a rep? Thanks

 

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tomasasix
Enthusiast - Level 3
‎03-30-2023 08:28 PM

That is cheap, if I want to update its $80, $70, .... It's like they want you to leave and come back later. Btw... until last month they charged me $60/ line for 5G start. Now for over a month,I can't use my data at all when I leave town. 

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vzw_customer_support
Customer Service Rep
In response to tomasasix
‎04-01-2023 08:34 PM

We are happy to help with your concern. Please private message us for further assistance.

*Mabell

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