One unlimited Apple one

[Tomd45]

33 days ago I changed my plan to  one unlimited to get Apple One . When I try to start the Apple apps, I get a message about a problem and try back in 15 minutes. Or I get the message We encountered an error while processing your request. Please try again later.”

i have spoken to numerous agents and many  hours on the phone trying to get this fixed. One agent say one thing, next  agent says something else. I’ve been told that it has been fixed and to give it a day and try again. I’ve been told that the agent is going to look into it and call me back the next day. They don’t. 

ANYBODY know how to fix this?

[vzw_customer_support]

I understand, Tom. That is not the way I want you to feel. What specific apps are you trying to open?

>Bella

[Tomd45]

I cannot get to an area where I can sign up to Apple one - so, all of them. When I tap the “ get started” button in, I think, apps and add ons, I get a message saying “We encountered an error while processing your request. Please try again later”. That is on the My Verizon iPhone app. If I try the same thing on the Verizon web site, I get a message saying something about I have (something) pending and try again in 15  minutes.

I was thrilled yesterday after spending an hour and a half with somebody (who, btw, gave me two different names as to who they were) that contacted me via twitter, told me that this is a known problem and I would have to be patient. Also, they implied that I should be ok with this because Verizon gave me $40 off my bill.

Again, it took an hour and a half to be told that this was a known problem. Apparently, all the others I have spoken with over the last 36 days, were no aware of the known problem. (one person did tell me that it was known but I didn’t believe him because nobody else at Verizon  knew about it)

I’m sorry for rambling on, but I’m am really mad  at lack of customer service at Verizon

[vzw_customer_support]

Tomd45, we deeply apologize for this experience with that feature you are trying to take advantage of. We do want you to be able to get sign up for the Apple One services. Have you tried clearing your internet browser's temporary internet files and cookies?

We ask because that is a common step that can help fix that issue with the error message you mentioned. Here is a link to show you how to do that https://support.apple.com/en-us/HT201265

-Steven

[Tomd45]

I don’t believe that has been suggested. I tried it, and it didn’t work. I open verizon.com, went to apps and add-ons, click on manage by the Apple ones info, and got the same message. “You have a pending order, please check back in 15 minutes to make any modifications.”

[vzw_customer_support]

Hi Tomd45, 

I would like to dive deeper, and see what may be causing you to receive this message. Please send us a Private Message, and we would be happy to continue assisting you. 

-Michelle

[Tomd45]

I’ve been very busy and haven’t had a chance to contact you. I will asap. However, I’ve been told that it is a known problem.  If that is the case, what help would you give me?

thank you

[Tomd45]

It’s now been 42 days without Apple one for me. Last I chatted with somebody, it took an hour and a half to finally be told that mine was a know problem and it’s being worked on. If this is true, what is a private chat going to accomplish? I also cannot find anything on google about this known issue. 

i would like to change back to my old plan (get more?) so I can get back to having Apple Music  etc. 

If I do that will I be able to receive Apple Music, arcade, etc or will I get another known issue??

[vzw_customer_support]

Thanks for reaching back out to us, Tomd45! We can definitely take a closer look into this for you. Please send us a Private Note, and we can go from there. Thank you! 

-Jordan

[MsCymoan]

Seems as if this problems still persists with Verizon.  I added Apple One 8 days ago and it's still not work.  I got a ticket number and was promised a call yesterday, but no one ever called.  

[vzw_customer_support]

MsCymoan, I'm sorry you're having some issues with this. If a ticket was submitted that's something we can check on. As part of that, sent a Private Note to continue. 

-John

[julienester]

If you're experiencing issues with your Apple One subscription and have already spoken to Apple Support without resolution, your best option is to continue working with Apple Support. They have access to specific account information and can provide tailored solutions for your situation. Keep following up with them until the issue is resolved.

[MsCymoan]

Been there, done that and I was referred back to Verizon.

[MissBlu]

I’m having sane exact issue abd uts been several months 🤬

[vzw_customer_support]

We understand the importance of getting the resolution you need for your subscription. To better assist you, I'll be sending a Private Note, please reply to it, so we can get started.

~Maria

[txgrl1977]

Here it is approaching the end of the year 2023, and I'm having the EXACT same problem.

1) Talked to so many reps that say they are Tier 2

2) Performed so many troubleshooting steps

3) Created so many tickets to "engineers"

Verizon can't figure this one out. C'mon man!

[vzw_customer_support]

Hello Txtgrl1977

I'm not showing any known issues with Apple one. What issues are you running into? Please tell us more so we can help.-Joe

[DJMAKO]

Same problem here. Two support tickets and almost a month later and nothing. We have removed and re-added with the same result. Clicking manage shows pending and it will take a little time for the perk to apply. My phone shows no change to any of my subscriptions.

[vzw_customer_support]

We're sorry for the issues you're encountering DJMAKO. When were these tickets created? 

~Ivone

[2too]

Hello, I need help with the same... Please let me know what I need to do. I have been through all these same steps.

Spoken with numerous Verizon reps.. In-store can not help. Chat help is clueless...