In an effort to transfer my husband's line to my account, my plan was essentially frozen and I now cannot access any plan information. This also means I cannot upgrade any devices or make any changes. I have had several help tickets placed and never hear anything back. We have spend over 20 hours on the phone and in store trying to solve this problem and have had no luck. Is there a way to delete and account or plan and reactivate it? I am at a loss and need to upgrade several devices on my plan.
Hello cstraley, we want to make sure that you are able to access your account and manage your lines. we will be reaching out via Private Message. -Dee
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