Trying to Restore Service

akeane
Enthusiast - Level 1

I got into a car accident and couldn't work. I was unable to keep my payment promise and understandably got my service disconnected. I am since back to work and just paid the full balance of what I owe. Yet, my service was not restored within an hour. As a matter of fact, my number couldn't even be verified. 

I am incredibly frustrated; I work in a remote location miles away from my home and rely on public transit bus system to get around. 

I'm wondering why the service has not been restored despite me paying a lot of money today to bring my account current. 

1 Reply
vzw_customer_support
Customer Service Rep

Hello, akeane. So sorry to hear of the accident and wishing you a speedy recovery. Help is here. Please tell me more. How long was the service shut off? Did it go into collections? 

-Natasha

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