Unable to enroll in Apple Music
ooMikeoo
Enthusiast - Level 2

I signed up for 5G Get More in April 2023. When I go to the “Enroll in Apple Music” screen on my iPhone 14 (upgraded through Verizon), there is a message saying “pending order” next to my device. It’s not possible to enroll in AM here. It’s supposed to be included in my plan. The other phone lines which are 5G Start have an option to select Apple Music (6 month trial) or “none”.
I’ve spent hours on the phone with Verizon and no one can help get AM working. Does anyone here have any ideas what “pending order” can be? It seems to be the thing preventing me from enrolling in AM. How can I get to the correct Verizon person to resolve this? Thanks for any insight on resolving this.

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vzw_customer_support
Customer Service Rep

An important note, please complete authentication before 7:50 PM Eastern Time, as VZ Community Forum support ends for the evening at this time. We will be available at 8:00 AM Eastern Time the following day.

-John

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vzw_customer_support
Customer Service Rep

We're sorry to read that you have not been able to get your Apple Music service set up on your account and we want to help. Please see our private note so we can get started. ~Peter

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