Hello,
My husband and I arrived in Mexico and thought our phones would work here either via travel pass or free since unlimited says it includes Mexico. We are grandfathered into older plans - I have Do More Unlimited and he has 5G Do More. But upon arrival we both got a text indicating we were on a pay as you go plan
Verizon Msg: Welcome to Mexico. You can make calls for $0.99/min, send texts for $0.5/text, receive texts for $0.05/text and use data for $2.05/MB. You also have the option to get 100 mins, 100 texts and 0.5 GB of data for $100.00/ mo. To add the INT TRVL 5GB/ 250MIN/1000 MSG FOR 1MO to your line, reply PLAN to this text.
Obviously we were not going to pay 2 dollars per MB. We tried activating Travel Pass and it said it was "unavailable". Ultimately we purchased a local sim card but we are confused... shouldn't our plans include Mexico & Canada talk, text & data. Tried calling the Verizon international help line and it just put me through loops and hung up on me.
Also - https://www.verizon.com/plans/international/international-travel/trip-planner-tool/ this tool does not work when I look up Mexico. It just shows blank options. I have used it before for trips in europe and it worked fine. Not sure if this is because my phone is supposed to include calls to Mexico.
Hello nashville199992, we're sorry you're having issues with your service while in Mexico. Please make sure you have roaming capabilities turned on so that you can use your device from outside the country. What devices are you currently using? Regarding the charges, don't worry. If your plan covers you for usage in Mexico, you don't have to worry about a thing.
~Ivone
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