Verizon changed my plan

[Thompsonpeter405]

I upgraded two phones on my plan in October 2023, I was told that the following two months I would have one low bill and one high bill. My bills are set to auto pay so I usually just take a peak at the amount and if it's about that amount I don't look any further. As they said I had bills low and high. In December I received an email stating that due to my change of plans I was losing discounts and promotions jumping my bill up $90 per month. I checked my account and found that someone at Verizon had changed all my family's plans to something completely different without my consent. I've called numerous times and been in the store numerous times over the past few weeks trying to get it fixed. I've been told over and over again that it's fixed only to find out I was either lied to or they just put me on some completely different plan. I was told my old plan, which I had for years, was grandfathered in and the newer ones are more expensive. Today marked about 7 total hours wasted on the phone with their customer service department stating they actually fixed it finally, only to find out they again switched my plan to something random, noted a credit that I was not told I would have to contact them every month for the remainder of my time with them to receive or I'm just at a loss and will have to pay them more money even though they changed my plan without consent. I will attempt to remedy the situation one more time before cutting service with them. It has been the worst customer service from a phone company that I have ever had so far.

[vzw_customer_support]

Thompsonpeter405, thank you for reaching out so we can work together to ensure you are getting the best value for your budget and the best plan that fits your needs.  We will look at the promotion and activity on your account. If Verizon has made an error, we will correct it. Please reply to the following private message so we can discuss your account specific details privately.

-Deb

[Thompsonpeter405]

Verizon has promised to fix this numerous times, an agent " fixed it" yesterday only to find out they increased my bill once again!  I just want my plans and bill back to what it was at  $219-225/month. I've been going back and forth with Verizon for weeks now. You can contact me at 12:30 today but I want this fixed. The agent also screwed my daughter's iPhone up and it remains in SOS mode not have signal.

[vzw_customer_support]

Oh, no! Dealing with service issues can be overwhelming, especially if you are encountering billing problems. Verizon is here to help.

Remember, that you can always manage your plan through your My Verizon account by following the steps on this link: https://www.verizon.com/support/knowledge-base-231253/.

We sent you a Private Message, please review at your earliest convenience.

~Gilbert

[Sunnysoso]

No, Verizon won't necessarily make anything right. Why would I say this? It is my experience. I am relatively new to Verizon and I am shocked at some things that go on that are ignored by Verizon staff. No, they don't make it right, I wish I couldn't disagree with you.  During all of the changes on my account, on my plan and  management, my mom was dying. I want to break and run. I haven't even mentioned destruction of my credit report by Verizon who never sent a bill of any sort to me. That is huge damage to me. I think most businesses contact people before they send them to collections much less Experian collections.

[vzw_customer_support]

That is definitely not the experience we want you to have and we would like to help as soon as possible. To better assist, I'll be sending a Private Message, please reply to it, so we can get started.

~Maria

[BigK22]

They changed my plan as well added an additional $4/mon to 3 of my lines. Was billing me for Apple Music Then took away my Apple Music which came with my plan. Im going to switch my services if they can’t get it right. Told me it’s bc Verizon made upgrades to their network that my plan changed & increased.  If my plan is grandfathered in, what does that have to do with my plan. It should have stayed the same until I changed it. I had to escalate the call & she credited the extra charge but told me  the Apple Music was billed 3rd party & that I needed to remove it myself  & doing so wouldn’t affect the included feature with the plan but apparently it did. This issue with being billed for Apple Music when it came with the get more plan for $65/mo has been ongoing since about September Oct was supposed to have been fixed but it hasn’t. I’m at my whits with Verizon.

[LJHARPS]

My plan was "Grandfathered" too.  Yet, my bill continues to increase. I've been with Verizon for many years. $45 a month keeps creeping up. My estimated next bill is $84!  This doesn't include all the little extras fees, taxes etc.. they bring it up to $120! The plans & customer service are horrible! I don't know what happened but this company is consistently going down hill!

[vzw_customer_support]

We know how important it is to know that there will not be any unexpected changes in your bill, and we'd be happy to take a look with you at what's going on. We're sending a private message your way to help further. 

-Cait

[rehtaehwashere]

Yep, this happened to me, too. Raised my bill $4 and just TOLD me they were doing it, not asking if I wanted to change my plan. I did not verbally or electronically consent to them charging me more. I did not go to a store or call to have my plan changed. I have Verizon only for Canadian coverage and have been with them for 4 years, but if they don't fix this, I will change to a new cellphone provider. I don't like being TOLD I'll be charged extra and that they've changed my plan. No. I did NOT agree to that. 

[vzw_customer_support]

Hello, rehtaehwashere. Help is here as we know how important it is to save money on the monthly billing. We can definitely check out your account to see if there are any savings available. Please let us know. 

-Natasha

[Brizzo25]

Same thing happened to me around the same time period, a $4 increase on both lines.  Customer service stated I changed my plan at the end of March 2024 when I in fact did not. I have been on the same plan for 2 years/ auto pay. Someone/ something  on Verizon’s end switched my plan with no acknowledgement from me.  And wouldn’t you know it, now they’re saying my old plan is not available any more. 

[vzw_customer_support]

Hello, Brizzo25, we definitely want to get a closer look at your plan details and make sure you have the answers you need with regard to the price change. So we can better assist, we will be reaching out via Private Message.

-Lauren

[Kline45]

What verizon did to me in april or may 2025 and that i have been a customer since 2002 and when I got married my wife and I got same plans same phones same everything even insurance and yet I was paying  more a month we have been together almost 15 years  when I got my last phone s22plus it came with the Samsung watch yes I pay 5 bucks more now my wifes phone broke she bought the new s25 Samsung not sure if ultra or plus anyway she got no promotions nothing and the insurance and no discounts her bill should be more than mine looking at bill on paper and it's not verizon I am so sick of verizon called customer service over the years nothing happens yes may be fixed for a month or two then back I think this year I am switching if I can get signal in my part of ohio from other guys my phone and watch go 

[vzw_customer_support]

We definitely want you to understand any charges on the bill and help make sure you are on the plan that best fits your needs. We are sending over a private message so we can take a look at your bill and plan together. 

-Meg

[DesertPirate]

I’m going through this now. It’s been happening for months (raising my bill and being charged inconsistent amounts per month) and only noticed it when their auto pay started kicking it to unpaid. My plan was grandfathered in with great promotions and they changed it without my consent (when I changed a phone number in an existing line, and I was promised nothing would change in my bill)  and now I can’t even get their lowest plan for what I used to pay for the one I had. Working on switching carriers as they are unwilling to correct anything. They did admit to the fault being on their part, but said there was nothing they could do about it. Expecting me to pay almost double what I used to pay, putting me at over $400 for 4 lines now. National average is in the $200-$250 range. Frustrated.

[vzw_customer_support]

Hello, DesertPirate. Help is here as would never want to see you leave us. My apologies to hear of your experience. Let's work together to ensure you are getting the best savings. Would you like to review the account together?

-Natasha

[Sherrirose7111]

I literally just got off the phone with them about this! They added months to my payments! I was supposed to be paid off in Feb of 25 and now they are saying i agreed to 36 months which i know it was only 24 months. I saw many bills on my account that sais Feb 25 my bill was to be paid off now they added an entire year on me. I have been with Verizon since 1995! Never again after this! Also numerous times I caught them ccharingme for the device which was free with a trade in! Then they owed me a big credit each time. I swear this was a way of them getting their money for the device one way or another! Funny how my billing statement changed from payoff went from Feb of 2025 now Feb 2026 after I caught them over charging me! They added to my contract without my consent. 

[david156]

Verizon announced that they are going to charge me an extra $10 a month and not honor the plan that I had. I am outraged and looking into other carriers.  We have been customers for over a decade with a perfect payment history.  My wife and her family have been customers since the 1990s.  It does not appear to me that customer loyalty is valued, thus I plan on changing as soon a possible. 

[Kimmers101]

Same here only they want to up my charge by 20.00. 
I am switching by the end of the month. 

[vzw_customer_support]

We would hate to lose your preference Kimmers101, and we know how important it is to receive the best value for your account. Could you clarify on what charge you received that was $20.00 more?

~Freddy