switching to 5G start plan
calpjl
Newbie

Been a Verizon customer for close to 20 years. Called to see what plans are available with unlimited talk, data, and text.  The customer service representative gave me a price of $180.00 included tax and fees for the 5G start plan.  Then said there was a customer loyalty promotion of $40.00 and then said if I sign up for auto pay it would be an additional $30.00 credit.  I ask the representative if I called back later and wanted to switch to this plan will the $40.00 loyalty promotion still be available?  She said yes it would.  She said she would document our conversation so when I called back to switch the notes will be there. I called back to 10 minutes later to make sure the price was correct, and the representative confirmed the price.

 I called back with in an hour to switch plans and this representative did not see the $40.00 promotion so she could not give it to me. Said I should check back in March and there may be another promotion.  I ask why the 2 other representatives saw the $40.00 loyalty promotion. Could not answer the question said it could have expired. I then said but it’s been only an hour since I was told it was there. The representative suggested I should post this on the Verizon blog and someone from Verizon may contact you.

Maybe time to shop around.  

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Re: switching to 5G start plan
vzw_customer_support
Customer Service Rep

By connecting with us, you grant us permission to review your services, so we can offer you the best value. Refusing to authenticate will not impact your current services. It is your right and our duty to protect your account information. For quality, we may monitor and review this conversation. Visit our information collection and privacy policy to learn more at verizon.com/privacy. Please note that the link we provide has a timed expiration, so we encourage you to continue as soon as possible.

Authenticate and continue here:https://www.verizonwireless.com/campaign/smauth

-Corey

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Re: switching to 5G start plan
calpjl
Newbie

link does not worl 

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Re: switching to 5G start plan
calpjl
Newbie

LINK DOES NOT WORK!!

after more than 20 years being a loyal Verizon customer, time to switch to anew carrier 

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