ATTENTION vzw_customer_support : YOU ARE NOT HELPING.
This is very frustrating. We found out, AFTER canceling our existing rural internet, that there is a VERY SIGNIFICANT LIMITATION to the service, which was NOT DISCLOSED prior to signing up.
and vzw_customer_support is giving us conflicting responses.
PLEASE CLARIFY THESE STATEMENTS:
"The LTE Home Internet supports up to 10 devices on 2.4 Ghz WIFI and up to 30 devices on 5 Ghz WIFI. - 11-04-2020 02:07 PM
"you can simultaneously connect up to 10 devices via WiFi". - 11-16-2020 10:33 AM
"The device is limited to connecting to 20 devices, and 4 devices through Ethernet" - 11-26-2020 06:43 PM
40 devices?
10 devices?
24 devices?
PLEASE give us a complete, researched, correct answer.
Additionally, this limitation is just simply not acceptable to some customers.
I've been struggling with this system for weeks. MONTHS even!
This is the first time I'm hearing that there are such restrictions on the number of clients the gateway can handle.
Only FOUR clients through Ethernet??
Does that include devices connected to an access point, which is then connected via ethernet to the Verizon LTE Home Router ASK-RTL108?
I have a home network, with 2 wireless routers, and 3 outdoor Access Points. We have a number of IOT devices, like outlets and bulbs and cameras on the property, in the house, garage, utility shed... Most likely I have about 15 outlets, 8 switches, 10 light bulbs, 12 IP cameras, a few thermostats, some motion detectors... things that help me keep an eye on the farm, my animals, and the gates.
So that's more than 50 connected devices on the property, and it doesn't even include streaming services on TV's, or the personal Phones, Tablets, Laptops, and Alexa speakers which belong to the other people in my family!
Is the device limit on the Verizon LTE Home Router ASK-RTL108, the reason this connection keeps dropping the internet when I try to integrate it into my home network?
If I plug an ethernet cable from the Verizon gateway to a single wireless Access Point, it may (or may not) work for a short time but, within an hour, everything (Maybe 18 devices) on that network loses internet access.
The gateway still shows a green LED on front, and Network Status in the Admin UI claims that the connection is good, but nothing is connected.
Would this happen because the access point I plugged in had too "many devices" connected, for the gateway to handle?
If so, this is ridiculous.
Cell Phones, iPods, Tablets, Laptops, and a few desktop computers, in a household of 5 people, easily exceeds 25 clients.
I spent 2 weeks testing internet speeds, and reliability of this service, versus the internet service I had at the time. (Wireless from a mountain 13 miles away from the house)
For 14 days, Verizon had more consistent speeds & uptime, so I called my ISP and had them remove their equipment, and cancel my service.
I ran ethernet cable across the house, so I could integrate the Verizon connection into my network, and now everyone in my house is angry at me, because they can rarely connect to the internet.
The User Guide for this router doesn't mention any restrictions to a specific number of clients. These connected client restrictions, with the Verizon gateway, should REALLY be clearly advertised before purchase of the service & router.
Try to consider the headaches that you're setting us up for, between canceling current ISP's, integrating your equipment into our networks, and disrupting an entire family/household's connections for school, work, and everything else, in the midst of a pandemic with home isolation in a semi-remote, rural location.
I'm angry and frustrated.
We need a reasonable answer to increasing the number of devices (unlimited, since it's MY home network, and YOUR equipment should only be providing internet access for my network, not dictating what items I need to REMOVE from my home network)
And please, be aware: This is a huge inconvenience, and many of us would NOT have signed up, were this disclosed before purchase.
So if this can't be solved, and the only solution is to cancel the Verizon service, and return to our previous ISP, I sincerely expect that Verizon will waive the $240 charge for the gateway, rather than try to punish us with an early cancellation fee.
Especially since it will already cost us $150 to have our previous equipment re-installed, since we cancelled that service to hire yours.
Hopefully you can understand my frustration.
