I just received the ASK-NCQ1338 5G home internet gateway. I checked here https://www.verizon.com/support/verizon-internet-gateway-ask-ncq1338-update/ that there is an update for it (220745. Mine is at 214322). However when I click the Check for new version button, it spins a while and reports "Check for new software failed. There was a problem while checking for new software. Try again?". I tried multiple times and it always failed. I tried to reset my gateway to factory setting and after that it still kept failing. Any ideas?
We're here to assist with questions and concerns. Let's get started. Resetting the gateway is the most effective step to take in an attempt to check for an available update. Are you experiencing issues at this time with the network?