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ASK-NCQ1338 Firmware update failure
NSKernel
Member

I just received the ASK-NCQ1338 5G home internet gateway. I checked here https://www.verizon.com/support/verizon-internet-gateway-ask-ncq1338-update/ that there is an update for it (220745. Mine is at 214322). However when I click the Check for new version button, it spins a while and reports "Check for new software failed. There was a problem while checking for new software. Try again?". I tried multiple times and it always failed. I tried to reset my gateway to factory setting and after that it still kept failing. Any ideas?

Re: ASK-NCQ1338 Firmware update failure
kh-taylarie
Moderator
Moderator

For issues related to 5G Home, please refer to the 5G Home page on the Verizon Fios Community.  

 

 

 

 

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Re: ASK-NCQ1338 Firmware update failure
vzw_customer_support
Customer Support

We're here to assist with questions and concerns. Let's get started. Resetting the gateway is the most effective step to take in an attempt to check for an available update. Are you experiencing issues at this time with the network? 

-Corey

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