Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
ASK-NCQ1338AF reset itself to "factory default settings" all on its own in the middle of the workday...
avic
Member

I have a brand new ASK-AF, firmware 222656 which I received a few days ago.

the only changes I made to it was to enable "IP Passthrough" to make it like a dumb modem (vs a router), and change the admin password. no other config/setting changes were done.

IP passthrough was selected because I already have an existing setup of a router and several access points. and everything is already configured the way I like it... for example, I am using a 10.0.0.0/24 with most devices (printers, computers etc) using static IP address. and reserved DHCP for all other devices.

All was well for about four days.

Today, in the middle of the workday, we lost internet

upon diagnosis and troubleshooting, I found that the ASK-AF reverted to factory setting (my router saw the default IP change from the Verizon passthrough IP to the default 192.168.0.1 and I had to use the password that came with the device instead of my new admin password)

I attempted to get it back into IP Passthrough, but it seemed to hang (patience is a virtue, but it ain't one of mine, so I might have not waited long enough, but I was desperate to restore my internet service)

So I did a manual paper clip factory reset, then set it back to IP Passthrough and everything started working again.

one thing I noticed was that the router kept switching from 4G to 5G continuously. losing signal bars on the 5G from four to zero, going to G4, back to G5 with zero bars and then to four bars, over and over again (about a minute or so intervals)

my current theory is that the cellular service switching on/off caused some kind of irrecoverable error and the ASK-AF opted to reset itself to factory setting?

Verizon is sending me another brand new ASK-AF which will arrive in a few days.

anyone else experiencing this? 

am I doing anything wrong? 

I read that a recent firmware fixed some issues with IP Passthrough, but I have the latest firmware version which is one or two ahead of the "fixed" IP Passthrough firmware... 

any ideas how to prevent this sort of "help, I am lost, I need to reset myself to factory setting"?

0 Likes