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Apps won't work on Verizon LTE Home Internet
Joed1862
Enthusiast - Level 2
‎11-23-2020 10:08 AM

I have certain apps (weather channel), (coinbase), and a few other streaming apps, that will not load when using my 4g LTE home internet. This is across all my devices that connect to the internet. If I go to straight mobile data, they load with no issues. Please help!

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3 people had this problem.
25 Replies
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Re: Apps won't work on Verizon LTE Home Internet
vzw_customer_support
Customer Service Rep
‎11-25-2020 10:32 AM

Getting the service you need and deserve is a must and we are here to assist you. Please meet us in a Private Note for assistance. we will stand by. Albert__VZW

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Re: Apps won't work on Verizon LTE Home Internet
Buchanan2211
Newbie
‎01-18-2021 08:04 PM

I have the same issue where you able to resolve it and if so what did they do?

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Re: Apps won't work on Verizon LTE Home Internet
DWINFLORIDA
Enthusiast - Level 2
‎02-07-2021 06:57 AM

I'm seeing the same. Its not just slow loading due to latency, etc. Good luck getting VZ to do anything about it.

Between the issues with using an external AP with the router, and the absolute lies and garbage I'm getting regarding pricing, even from an executive escalation level, I'm regretting ever signing up for the service.

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Re: Apps won't work on Verizon LTE Home Internet
vzw_customer_support
Customer Service Rep
‎02-09-2021 07:01 AM

DWINFLORIDA, we are sorry to hear that you are experiencing issues with your services or pricing. You indicated that apps will not open, do you find that this happens at all times or does this seem specific to specific days of the week or times? When did this first begin? Do you receive any error message when you attempt the app? What questions did you have regarding pricing? LorenB_VZW If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!  

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Re: Apps won't work on Verizon LTE Home Internet
RubyNC21
Enthusiast - Level 2
‎11-04-2021 06:52 PM

I have the same issue with apps not loading properly.  Videos and pictures don't load on sites like Reddit, IMDB etc. or take a long time to show up.  Videos won't do anything on Reddit just a black screen. 

I switched to the desktop sites and everything is good.

My husband has the same issues on his phone.  We both have Samsung cell phones.

I checked and both have strong connection to the wifi according to Verizon online and the speedtest indicates 48 to 50+ mbps.

What is causing this happen with the Wifi connection ??

I didn't have this problem with CenturyLink at 10 mbps.

I just started service with Verizon on Nov. 1, 2021. 

 

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Re: Apps won't work on Verizon LTE Home Internet
Toregan
Enthusiast - Level 1
‎12-15-2021 11:21 PM

I'm having the same exact problem. Netflix and YouTube are fine, but I can't get any other streaming service to load if I'm on the LTE home internet. But if I switch the same device to mobile data, voila! Everything works properly. What gives? 

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Re: Apps won't work on Verizon LTE Home Internet
pspveg
Enthusiast - Level 2
‎12-17-2021 06:06 AM

Are you still having app problems? I had this problem when I first set up the router, after a day or two the apps started working. The next day I disconnected the router and the problem started again. Did you ever find a solution to the problem?

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Re: Apps won't work on Verizon LTE Home Internet
Toregan
Enthusiast - Level 1
‎12-17-2021 10:01 AM

No solution yet. I spent 2 hours on the phone with tech support and we were able to narrow it down to issues with the apps on Android devices only, which is weird. iOS devices and Rokus don't seem to be affected, but all three of our Android phones and my Nvidia Shield (Android TV) are all affected. They are sending me a new gateway to take that out of the equation. I'll let you know if it solves my issue or not. 

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Re: Apps won't work on Verizon LTE Home Internet
pspveg
Enthusiast - Level 2
‎12-18-2021 12:43 PM

3rd party apps don't load my google tv also. When I connect the gateway to my PC and use my PC as a hotspot then they work on my phone. I also use an Android Emulator on my PC and the apps work there, so hopfully it is the gateway thats bad but we'll see when you get the new one.

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