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Downloading at only 1mbps on Verizon 4g Router, but I get 20mbps down on my Verizon HTC One M8 phone standing right next to it?
dohlfhauldhagen

As the title states, when running a speedtest from a computer connected to our 4g router from Verizon, I download at only 1mbps. This seemed low so I tried running it on my phone, which is on the same plan. I downloaded at 20mbps. I tried unplugging the router from the wall and battery and letting it sit for a minute before powering up again. That didn't help at all. Does anyone have any ideas on what could cause this? Thanks.

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Re: Downloading at only 1mbps on Verizon 4g Router, but I get 20mbps down on my Verizon HTC One M8 phone standing right next to it?
vzw_customer_support
Customer Support

dohlfhauldhagen,


That's a big difference! We want to make sure you get world class speeds at all times. There are a lot of possible reasons the signal can vary but usually we wouldn't see that big of a difference? Are these the normal speeds you see? Does restarting the device help at all?


AndrewT_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Downloading at only 1mbps on Verizon 4g Router, but I get 20mbps down on my Verizon HTC One M8 phone standing right next to it?
John_Getzke
Community Leader
Community Leader

Sounds more like the 4G router is connected to 3G where 1-3 Mbps is expected.

When speedtesting it is important to give yourself as clear of a picture to the internet performance as you can.  The phone has a perfect scenario already but the 4G LTE router has to relay the connection at least once before it can reach a personal machine.

Try Ethernet cable connecting to the 4G LTE router when speed testing (I believe they have Ethernet cable ports).  This will  help you rule out misc wireless problems with WiFi in your home such as distance and interference.  If the problem persists over an Ethernet cable then its time to contact VZW for assistance on swapping or adjusting the 4G LTE router.   You should already have confirmation that the signal in your home is adequate as suggested by your phone results.  That would leave a fault in the 4G LTE router as the only remaining factor to evaluate.

Re: Downloading at only 1mbps on Verizon 4g Router, but I get 20mbps down on my Verizon HTC One M8 phone standing right next to it?
dohlfhauldhagen

Thank you for the responses.


First off, as I said, I tried powering down and removing the battery with no luck. These speeds are normal and have been this way ever since we got the router a couple of months ago. I just didn't think to test it against my phone until now. I did try to connect my PC directly to the router as well, and I disconnected all wifi devices. Same story. My phone is still beating it tenfold.

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Re: Downloading at only 1mbps on Verizon 4g Router, but I get 20mbps down on my Verizon HTC One M8 phone standing right next to it?
7e18n1
Sr. Member

Please login to the router at http://192.168.1.1 and navigate to About > Diagnostics. Copy and Paste the information listed between “4G LTE Network” and “Field Test”, and post it here.

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Re: Downloading at only 1mbps on Verizon 4g Router, but I get 20mbps down on my Verizon HTC One M8 phone standing right next to it?
dohlfhauldhagen

4G LTE Network

Status:

Available

Network operator:

Verizon Wireless

Signal strength:

-86 dBm

SNR:

10

1xRTT Network

Status:

Available

RSSI:

-85 dBm

Ec/Io:

-8 dB

SID:

21

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Re: Re: Downloading at only 1mbps on Verizon 4g Router, but I get 20mbps down on my Verizon HTC One M8 phone standing right next to it?
7e18n1
Sr. Member

Have you RESET the router?

I’ve never seen both “Available”, or with signal levels at the same time.

According to the User Guide, “Networks” is NOT part of Advanced. There appears to be no way to force 4G LTE Only, like there is with Novatel Jetpacks.

If reset doesn’t work I’d call Customer Service (800) 922-0204 and complain.

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Re: Re: Downloading at only 1mbps on Verizon 4g Router, but I get 20mbps down on my Verizon HTC One M8 phone standing right next to it?
dohlfhauldhagen

Just tried a factory reset, and still no dice. Looks like we'll be taking it back to the Verizon store! Thanks for the help!

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Re: Re: Downloading at only 1mbps on Verizon 4g Router, but I get 20mbps down on my Verizon HTC One M8 phone standing right next to it?
vzw_customer_support
Customer Support
dohlfhauldhagen

We don't want you to have to make a trip to the store unless absolutely needed. After you performed the factory reset did you allow the device to reconfigure to the network? What were the status’ of the led lights? Please keep us posted


TionnaB_VZW


Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Re: Re: Downloading at only 1mbps on Verizon 4g Router, but I get 20mbps down on my Verizon HTC One M8 phone standing right next to it?
7e18n1
Sr. Member

Just tried a factory reset, and still no dice. Looks like we'll be taking it back to the Verizon store! Thanks for the help!

Sorry to hear that! Good luck and let us know the outcome.

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