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Home LTE Internet Speed Incoinsistancies
Air_Boss
Member

It seems that I am having a lot of the same troubles as @JillFoster 

The speeds for my LTE Home router were pretty good when I first got the service in November of 2020. Over the past several months I have noticed very poor bandwidth issues. To mitigate the Home LTE device has been powered off numerous times for anywhere to 1 to 10 minutes and powered back on.

For a Consumer I'd like to know what the minimums are for bandwidth. Can a Verizon employee tell me what my expectations should be? What is the stated QOS to be for Home LTE Internet service?

Please tell what next steps are to resolve this.

If you are a Verizon Employee please answer my questions so that I and others can know what are expectations should be.

Recently testing was performed to see what the throughput was over a 24 hour period.
Testing was performed through this website: https://testmy.net/

Below you will find a data set.

Date format: D M d Y @ g:i:s aTypeTest SizeScore MbpsScore MB/s
     
Sat Dec 18 2021 @ 11:30:43 amUP6.3 MB5.870.73
Sat Dec 18 2021 @ 11:30:30 amDN7.2 MB5.170.65
Sat Dec 18 2021 @ 5:40:13 amUP10 MB5.350.67
Sat Dec 18 2021 @ 5:39:56 amDN29.5 MB17.82.22
Sat Dec 18 2021 @ 4:39:55 amUP10 MB4.710.59
Sat Dec 18 2021 @ 4:39:36 amDN10 MB9.681.21
Sat Dec 18 2021 @ 3:40:35 amUP10 MB5.790.72
Sat Dec 18 2021 @ 3:40:19 amDN102 MB17.572.2
Sat Dec 18 2021 @ 2:39:58 amUP10 MB5.870.73
Sat Dec 18 2021 @ 2:39:41 amDN98 MB45.535.69
Sat Dec 18 2021 @ 1:39:47 amUP10 MB5.620.7
Sat Dec 18 2021 @ 1:39:31 amDN61 MB43.945.49
Sat Dec 18 2021 @ 12:39:41 amUP10 MB5.820.73
Sat Dec 18 2021 @ 12:39:25 amDN30.5 MB22.822.85
Fri Dec 17 2021 @ 11:39:36 pmUP10 MB5.650.71
Fri Dec 17 2021 @ 11:39:19 pmDN30.5 MB21.292.66
Fri Dec 17 2021 @ 10:39:16 pmUP10 MB5.420.68
Fri Dec 17 2021 @ 10:39:00 pmDN10 MB5.710.71
Fri Dec 17 2021 @ 9:39:01 pmUP10 MB5.140.64
Fri Dec 17 2021 @ 9:38:44 pmDN10 MB6.930.87
Fri Dec 17 2021 @ 8:38:46 pmUP10 MB5.410.68
Fri Dec 17 2021 @ 8:38:30 pmDN10 MB2.960.37
Fri Dec 17 2021 @ 7:38:16 pmUP10 MB5.780.72
Fri Dec 17 2021 @ 7:38:00 pmDN10 MB2.50.31
Fri Dec 17 2021 @ 6:37:36 pmUP10 MB5.930.74
Fri Dec 17 2021 @ 6:37:21 pmDN10 MB10.351.29
Fri Dec 17 2021 @ 5:37:27 pmUP10 MB5.610.7
Fri Dec 17 2021 @ 5:37:11 pmDN10 MB5.640.7
Fri Dec 17 2021 @ 4:37:11 pmUP10 MB5.390.67
Fri Dec 17 2021 @ 4:36:55 pmDN10 MB7.690.96
Fri Dec 17 2021 @ 3:36:58 pmUP10 MB5.750.72
Fri Dec 17 2021 @ 3:36:43 pmDN10 MB3.770.47
Fri Dec 17 2021 @ 2:36:35 pmUP10 MB5.450.68
Fri Dec 17 2021 @ 2:36:19 pmDN10 MB4.940.62
Fri Dec 17 2021 @ 1:36:17 pmUP10 MB5.340.67
Fri Dec 17 2021 @ 1:36:00 pmDN10 MB7.660.96
Fri Dec 17 2021 @ 12:36:03 pmUP10 MB5.740.72
Fri Dec 17 2021 @ 12:35:48 pmDN10 MB6.940.87
Fri Dec 17 2021 @ 11:35:51 amUP10 MB5.250.66
Fri Dec 17 2021 @ 11:35:34 amDN10 MB5.230.65
Fri Dec 17 2021 @ 10:35:54 amUP10 MB5.690.71
Fri Dec 17 2021 @ 10:35:38 amDN61.1 MB26.383.3
Fri Dec 17 2021 @ 9:36:14 amUP10 MB5.620.7
Fri Dec 17 2021 @ 9:35:58 amDN98 MB19.162.39
Fri Dec 17 2021 @ 8:35:19 amUP10 MB5.690.71
Fri Dec 17 2021 @ 8:35:03 amDN10 MB10.681.33
Fri Dec 17 2021 @ 7:35:10 amUP10 MB5.760.72
Fri Dec 17 2021 @ 7:34:54 amDN10 MB14.231.78
Fri Dec 17 2021 @ 6:35:11 amUP10 MB5.560.7
Fri Dec 17 2021 @ 6:34:55 amDN30.3 MB35.494.44
Fri Dec 17 2021 @ 6:15:17 amUP6.4 MB5.960.75
Fri Dec 17 2021 @ 6:15:04 amDN51.7 MB32.944.12
Fri Dec 17 2021 @ 6:09:54 amUP6.2 MB6.190.77
Fri Dec 17 2021 @ 6:09:42 amDN22.9 MB0.280.04
Thu Dec 16 2021 @ 7:15:53 pmUP6.3 MB5.880.73
Thu Dec 16 2021 @ 7:15:40 pmDN25.7 MB6.790.85
Thu Dec 16 2021 @ 7:13:51 pmUP6.1 MB5.890.74
Thu Dec 16 2021 @ 7:13:38 pmDN91.2 MB4.890.61
Thu Dec 16 2021 @ 7:07:18 pmUP6.2 MB5.850.73
Thu Dec 16 2021 @ 7:07:05 pmDN23.9 MB8.511.06
 

 

 

 

Home LTE Internet Speed Incoinsistancies
Air_Boss
Member

One other thing of interest is that the upload speed remains very consistent at between 4 - 6 Mbps. Why can't the download speed be as consistent?

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Re: Home LTE Internet Speed Incoinsistancies
vzw_customer_support
Customer Support

Air_Boss, please click the link below to authenticate your account, so we can pull up some more information to better assist.

 

By connecting with us, you grant us permission to review your services so we can offer you the best value. Refusing to authenticate will not impact your current services. It is your right and our duty to protect your account information. For quality, we may monitor and review this conversation. Visit our information collection and privacy policy to learn more at verizon.com/privacy. Please note, the link we provide has a timed expiration, so we encourage you to continue as soon as possible.

Authenticate and continue here:https://www.verizonwireless.com/campaign/smauth

 

*Joshua

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Re: Home LTE Internet Speed Incoinsistancies
Air_Boss
Member

Joshua,

I attempted the authentication @

https://www.verizon.com/campaign/smauth

Was not able to complete this request. What are next steps... Thanks for your help.

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Re: Home LTE Internet Speed Incoinsistancies
vzw_customer_support
Customer Support

We want this resolved ASAP and are sending a PM to assist you further.-Sean

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