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Live in zip 40444 in KY internet connects to Indianapolis, IN
CMD5
Member

I live about 150 miles from Indianapolis.  I would like to connect to Lexington, KY or Louisville, KY.  It is as if I am using a VPN although I am not.

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Re: Live in zip 40444 in KY internet connects to Indianapolis, IN
vzw_customer_support
Customer Support

Hello there CMD5 and thank you for reaching out to us today. We are concerned to learn that you are connecting to a tower so far away but we are here to help. Have you always noticed this or is this something that just started recently? Do you notice any major issues with your service when it comes to calls and data?-Candice

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Re: Live in zip 40444 in KY internet connects to Indianapolis, IN
CMD5
Member

I am using internet gateway LTE.  I find the connection somewhat unreliable.  It has a lot of "ping" time (474 ms) "jitter" (268 ms). 

Indianapolis was the location from the the day it was set up.  All devices attached to it have a Lancaster KY location set up.

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Re: Live in zip 40444 in KY internet connects to Indianapolis, IN
vzw_customer_support
Customer Support

We definitely want to make sure that you are able to get the performance you need. Are you able to manually set a DNS service for the device?

 

*Peter

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Re: Live in zip 40444 in KY internet connects to Indianapolis, IN
CMD5
Member

I know how to do that using my browser.  I had thought of that but did not know if, when using the Gateway, it was a good idea.  Any recommendations?  I have used OpenDNS before when we had a DSL and I used a Linsys router.  But if you have a better thought, I'd be glad to try it.

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Re: Live in zip 40444 in KY internet connects to Indianapolis, IN
CMD5
Member

My Internet Gateway location remains in Indianapolis.  The router is still physically in Lancaster, KY. 

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Re: Live in zip 40444 in KY internet connects to Indianapolis, IN
CMD5
Member

Still looking for a little help.

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Re: Live in zip 40444 in KY internet connects to Indianapolis, IN
vzw_customer_support
Customer Support

We're still here for you CMD5,

How can we further assist?

-Arya

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Re: Live in zip 40444 in KY internet connects to Indianapolis, IN
CMD5
Member

The problem still exists just as stated in the subject line.  If you read through the rather short thread you will see that no help has beed given.

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Re: Live in zip 40444 in KY internet connects to Indianapolis, IN
vzw_customer_support
Customer Support

We are experiencing increased volumes. Please allow us a moment and we will be with you shortly. Do not respond as this may cause delays with receiving a return message. -Lorenzo

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