Live in zip 40444 in KY internet connects to Indianapolis, IN

[vzw_customer_support]

We appreciate your efforts CMD5. Since you mentioned that these issues have existed since installation, may I ask if you have tried temporarily relocating the router within your house? Have you tried accessing the admin page of the router? -Lorenzo

[lifeasandythompson]

I too am having this problem. Seems as though the router does not support geofencing. The IP my router received locates me in Charlotte, NC when I am in Greenville, SC. What gives?

[vzw_customer_support]

Thank you for the details, lifeasandythompson! That is odd that your location is off. Are you having issues with the service itself? Are you able to connect devices, go online, etc.? -Nikki

[CMD5]

Yes. 

[vzw_customer_support]

CMD5, thank you for confirming this information. what happens when you try to connect? Can you please provide us with the SKU number of the router you are using? 

-Sylvia

[CMD5]

SKU  ASK - NCQ 1338

The speeds are fine.  The stability is fine.  The only problem is that all devices have me located in Indianapolis. 

[vzw_customer_support]

Hi! Help has arrived. : )

How can we assist you today?

-Gina

[CMD5]

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@vzw_customer_support wrote:

Hi! Help has arrived. : )

How can we assist you today?

-Gina

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Dear Gina,

You could read the thread.  My problem has be stated stated several times.  My problem is succinctly stated in the title.

My speed, stability and connectivity are fine.  Yes, I have moved the router, it is in from of a large window.

If you have a solution, please state it or direct me to a live person.

Kindest regards,

CMD