I keep having issues with my LTE home internet speeds. I am consistently getting speeds under 3 Mbps. If I do a soft reset of my modem, speeds will return to high teens or better, but within minutes, they are back down again. In the past my speeds have consistently been in the 20's or higher. When we test the speed of the network using our cell phones, they are always in the 20's or higher no matter what and are usually in the 40-50 Mbps range. It seems like my home internet is being throttled or deprioritized despite Verizon telling me that this is not happening. Today I did a factory reset to my router and it was good for a couple of hours and then the same thing all over again. Has anyone else had this issue? Any real help from Verizon?
It is imperative that we do all we can to get you back to the teens for speed on your LTE Home Internet, JillFoster. You came to a great place to get some answers. Given all you have done already, we would like to take a look at things from your account in a more secure channel. Please look for a Private Note from us.-George
I have replied to the private message twice and have still not gotten a response and I am still having issues. It was great for about 3 days and I thought that Verizon must have fixed something, but now it is back to the same slow speeds. No matter how many times I factory reset my modem, it only helps for a short time.
We would be glad to take a closer look at this for you in a secure setting, Jill. Please be on the lookout for a Private Note from us, and we can continue from there. *Michael
Brand new service for us in a populated south orange county area.
We qualified for 4G LTE Home Internet Service
We located the Verizon Gateway 2nd floor near a window
100% of the time we are 4 megs down and 5 megs up never more.
We were intending to replace a AT&T DSL but we need at least 25 megs boosted to 50 to make it worth while.
We can call the support team tomorrow as it is late on Monday 11/22/2021
Please advise next steps * Thanks!
We always want you to have excellent internet speeds. We'd like to see what's going on. Let's get to the bottom of this. Please send us a Private Note for assistance.*Melissa
We were supported by an amazing Verizon tech - Michale
The solution was moving the Verizon Gateway from our 2 foot away location from our 2nd floor window to about 6 inch's from the window.
We are getting solid promised performance on the top-end of Avg of 38 Megs Down and 5 Megs Up, this is awesome.
Thanks for the reply here in the community!