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Sumsung 4g LTE network Extender password Reset
rbarkawi
Member

Hello , I am trying to reset my extender by using default password, once I click on the link it goes to Verizon website telling me that this page is not available or it no longer exists! 
that being said how can I reset it so I can get my extender running again? 

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Re: Sumsung 4g LTE network Extender password Reset
vzw_customer_support
Customer Support

I'm so sorry your Network Extender is not working, rbarkawi. Let's get this fixed. Are you able to log in to your My Verizon account? If so, do you have the option to Manage Network Extender? https://www.verizon.com/support/knowledge-base-204073/

 

Please let me know if that helps. -Vanessa

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Re: Sumsung 4g LTE network Extender password Reset
rbarkawi
Member

I did try that on 2 of my computers and my IPhone and it direct me to my Verizon website but it says that it no longer exists. Not sure if it’s no longer supported or it’s an error. I attempted to reset but it’s still the same. My extender stops at 11b-14 failure.  

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Re: Sumsung 4g LTE network Extender password Reset
vzw_customer_support
Customer Support

We appreciate the helpful information, rbarkawi. We want to look into this deeper and get some additional information. We sent you a Private Note, so we can continue working together.

 

 

-Jason

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