Verizon Internet Gateway NCQ1338 Bridge Mode

[Cory1463]

How do I enable "Bridge Mode" on my Verizon Internet Gateway NCQ1338? I have it connected to my home mesh wifi system and am getting a "double NAT" error.

[Ann154]

Have you already checked the user manual for any instructions to what you want to do? 

https://www.verizon.com/support/verizon-internet-gateway-ask-ncq1338/

[rusty-shackleford]

Curious if you ever figured this out.  There doesn't seem to be a way to setup bridge mode in the current gateway firmware.  Interestingly, the docs VZ submitted to the FCC show that bridge mode is an option.  Very disappointing that this isn't available.

[Cory1463]

No

[vzw_customer_support]

I took a look into this & see Bridge Mode is currently unsupported on the 5G internet Gateway device.  -Kia

[davidsigep]

Are there plans to add bridge mode? I switched from TMobile Home Internet specifically because bridge mode was available in the previous 5G modem, so this is really disappointing. I wasn't aware the modem was being switched out for one that doesn't support bridge mode. 

[vzw_customer_support]

Knowing all your featues is crucial.-Sean

[vzw_customer_support]

We are checking on this now and will respond again shortly.-Sean

[vzw_customer_support]

We appreciate all your patience.  Our 5G Home Internet Tech Support team can fully assist you in going over all options with your device at 800-922-0204 to ensure that you know all the details and options.-Sean

[Emsworth]

I believe that you can use DMZ which is supported by the ASK-NCQ1338 router to get into a bridge mode but as a newbie I am looking into this.   Give it a try if you can.