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Access cloud content from a broken phone
Llancey713
Newbie

I shared a verizon account with one of my family members. The galaxy s6 that i had broke. Instead of getting another phone under my families account, I got my own but with a different number than my galaxy.  Can I get the content from my galaxy off of cloud? If so, how?

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Re: Access cloud content from a broken phone
Snn5
Legend

If the account is still active you can.  You'll need your log in for your old account.  If it is deactivated, you cannot access it.

Re: Access cloud content from a broken phone
dianacaper1974
Enthusiast

Need to get in old account

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Re: Access cloud content from a broken phone
Snn5
Legend

Deactivated accounts, disconnected lines and cancelled accounts can not be accessed.  You must be a current customer and the line must be an active line.

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