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Back up Assistant plus says I have contacts from a previous phone to sync but when I go to sync my contacts, I get: Operation Failed Due to invalid authentication credentials
VoodooPanther
Newbie
‎09-08-2015 10:21 AM

Back up Assistant plus says I have contacts from a previous phone to sync but when I go to sync my contacts, I get: Operation Failed Due to invalid authentication credentials

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Re: Back up Assistant plus says I have contacts from a previous phone to sync but when I go to sync my contacts, I get: Operation Failed Due to invalid authentication credentials
vzw_customer_support
Customer Service Rep
‎09-10-2015 10:28 AM

VoodooPanther lets dig a little deeper to get to the bottom of this. What kind of phone do you have? Are you able to access the Verizon Cloud on the computer through My Verizon? Are you usiong the Verizon Cloud app or another app to access this?
BryanS_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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