Skip to main content
Accessibility Resource Center Skip to main content
Personal Business
Español

Choose your cart

Choose your cart

Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Ask a question
Correct answers are available for this post.
Backup Assistant Will Not Work!!!!!
Maverick_H96
Enthusiast - Level 1
‎06-05-2013 06:22 PM

My screen is cracked so I can not see what the error says or who to contact, but when I try to backup my contacts, the only words I am able to see on my broken screen are "encountered a problem." I am trying to back up everything on my phone before I purchase and activate a new one due to my broken screen.

Labels (1)
Labels
1 Reply
Correct answers are available for this post.
Re: Backup Assistant Will Not Work!!!!!
vzw_customer_support
Customer Service Rep
‎06-07-2013 06:43 PM

Hi Maverick_H96,

I'm sorry to see that your phone's screen is cracked! Perhaps the issue is that the application is not properly installed and without full vision of the screen error it is very difficult to provide troubleshooting options. What is your phone model? If it is an Android device your contacts are most likely saved in your Gmail account and will transfer automatically to your next Android Smartphone. You can confirm that your contacts are saved if you login to your http://gmail.com Gmail account on your computer.

AntonioC_VZWSupport
Follow us on Twitter at www.twitter.com/VZWSupport

0 Likes