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Backup Assistant Will Not Work!!!!!
Enthusiast - Level 1

My screen is cracked so I can not see what the error says or who to contact, but when I try to backup my contacts, the only words I am able to see on my broken screen are "encountered a problem." I am trying to back up everything on my phone before I purchase and activate a new one due to my broken screen.

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Re: Backup Assistant Will Not Work!!!!!
Customer Service Rep

Hi Maverick_H96,

I'm sorry to see that your phone's screen is cracked! Perhaps the issue is that the application is not properly installed and without full vision of the screen error it is very difficult to provide troubleshooting options. What is your phone model? If it is an Android device your contacts are most likely saved in your Gmail account and will transfer automatically to your next Android Smartphone. You can confirm that your contacts are saved if you login to your Gmail account on your computer.

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