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Backup assistant deletes contact pictures
Terry0044
Member

I have a galaxy s4 and every time backup assistant runs it deletes some of the profile pictures from my contacts.  Some I have to readd every couple of days, some it never deletes.

Anyone know how to stop this?

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Re: Backup assistant deletes contact pictures
vzw_customer_support
Customer Support

Lets keep things running smoothly on your device! Do you have any other services that sync with your contacts such as Facebook?

YosefT_VZW
Follow us on Twitter @VZWSupport

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Re: Backup assistant deletes contact pictures
Terry0044
Member

I do not have any other services syncing my contacts that I know of.  Definitely not syncing facebook contacts.

It happened again last night.  As soon as I got the notification "Backup Assistant Plus complete" I checked and all of the contact pictures I added since the last backup was removed.  

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Re: Backup assistant deletes contact pictures
vzw_customer_support
Customer Support

Hmm. That's definitely strange, Terry0044. When you are editing the contact, are you setting the picture for the Google Contact or the Phone - Cloud Contact? You can see this by selecting one of your contacts and chosing Edit, then seeing what the contact is labeled as in the upper section of the information. Are the pictures you are setting as contact images saved on your phone or SD card memory?

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

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Re: Backup assistant deletes contact pictures
jppdog
Member

My wife has the same problem with her S4. She is continually losing the contact pictures. They are set to her device. What is the solution?

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Re: Backup assistant deletes contact pictures
vzw_customer_support
Customer Support
jppdog,
That is an odd occurrence. Let's figure things out here. Does she happen to have those contacts synced with anything else, like Facebook or Google +? When did this start happening?

ErinW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: Backup assistant deletes contact pictures
jppdog
Member

Ever since she had the phone. We tried to ensure her Contacts were set to display "All Contacts" yesterday, but all we got was that her SD Card was initializing. So, it may be a problem with the SD card?

 "How many roads we've traveled

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Across sand and sky and gravel

Looking for one safe place ."  - M.C.    

From: Verizon Wireless Customer Support <forums@verizonwireless.com>

To: Jerome Pristash <jppdog@yahoo.com>

Sent: Monday, April 20, 2015 6:42 PM

Subject: - Backup assistant deletes contact pictures

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Backup assistant deletes contact pictures

created by Verizon Wireless Customer Support in Verizon Cloud - View the full discussionjppdog,

That is an odd occurrence. Let's figure things out here. Does she happen to have those contacts synced with anything else, like Facebook or Google +? When did this start happening?

ErinW_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!! Reply to this message by replying to this email -or- go to the message on Verizon Wireless Community Start a new discussion in Verizon Cloud by email or at Verizon Wireless Community

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Re: Backup assistant deletes contact pictures
vzw_customer_support
Customer Support
We appreciate all of the details you have shared with us. We will figure out the sd/contact issue together. HAve you tried to insert the sd card in a different phone? Do not format the sd card as that will delete the contents.

SheritaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: Backup assistant deletes contact pictures
jppdog
Member

My mistake. It is not the SD card. It is the SIM card. I took it out and reinserted it last night - same result. When I entered Contacts and tried to view "Contacts to Display" it says "Sim card initializing" and then it just stays there without doing anything.

 "How many roads we've traveled

How many dreams we've chased

Across sand and sky and gravel

Looking for one safe place ."  - M.C.    

From: Verizon Wireless Customer Support <forums@verizonwireless.com>

To: Jerome Pristash <jppdog@yahoo.com>

Sent: Wednesday, April 22, 2015 7:51 PM

Subject: - Backup assistant deletes contact pictures

#yiv0253720417 img

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A message from the Verizon Wireless Community

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Backup assistant deletes contact pictures

created by Verizon Wireless Customer Support in Verizon Cloud - View the full discussionWe appreciate all of the details you have shared with us. We will figure out the sd/contact issue together. HAve you tried to insert the sd card in a different phone? Do not format the sd card as that will delete the contents.

SheritaH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!! Reply to this message by replying to this email -or- go to the message on Verizon Wireless Community Start a new discussion in Verizon Cloud by email or at Verizon Wireless Community

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© 2014 Verizon Wireless

Verizon Wireless

One Verizon Way

Mail Code: 180WVB

Basking Ridge, NJ 07920

Not interested in these emails anymore, or want to change how often they come? Update your email preferences by visiting https://community.verizonwireless.com/user-preferences!input.jspa.

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Re: Backup assistant deletes contact pictures
vzw_customer_support
Customer Support
We appreciate the clarification. Do you have your contacts saved anywhere else to any other email accounts or applications?

SheritaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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