CLOUD SEEMS TO BE WORKING NOW!

[tonyome]

Went to the Verizon Cloud website, was able to upload files.

Thanks Verizon for fixing, now please keep it working.

[SmashingTime]

Not Here

[MARCHR55]

Not here either....

[vzw_customer_support]

SmashingTime, you have come to the right place to get your Verizon Cloud working again. How long have you had issues connecting to your Verizon cloud? What device are you trying to connect with?

JoelR_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[SmashingTime]

Are you people for real?  Have you read the contents of these discussions. IT IS NOT USER PROBLEMS IT IS YOURS! Support said so with no ETA on a fix.

Incidentally I went through all this a month ago if you bother to keep records.

Reference number:

[Removed] 244

Chatted on 02/10/2017 at 15:39:52

personal information removed as required by the Verizon Wireless Terms of Service​

Message edited by Verizon Moderator

[yotarolla73]

Cut the act, Joel

You know as well as we do that this user has not come to the right place to get their problem fixed, otherwise our problems would have been fixed in January

[tonyome]

That's weird...they must be fixing different hubs in different areas of the country one at a time.

[yotarolla73]

Cloud has not worked for me since mid to late January.

Online agents on feb 6th said it would be fixed by the 13th....then by the 23rd...then by the 27th....how can a company as large as VZW be SOOO bad at customer service?

I am waiting to get my data, cancelling my plan and leaving Verizon after being a VZW customer since 1999.

Their terrible service, lack of care and continually sticking it to long-time customers with nothing but higher prices, worsening service and less options has pushed us away.

I went to a VZW store to see about cancelling my plan and they couldn't even give me a price that it was going to cost me to leave, they simply kept talking down the company I said I was switching to (Sprint).....well, I'm tired of paying $1,000 to $1,200 a year more than I have to for sub-par service.

What a horrible, horrible company.

Happily looking forward to leaving verizon

[vzw_customer_support]

yotarolla73, the last thing we ever want to see happen is you leaving Team VZW. We want to ensure we help review just what is going on with your cloud service access, as well as ensure you are on the best plan to fit your needs. When you have a moment, please send us a DM , and we can help review everything further. I have sent you a Follow request. Once you are following my handle, we can correspond through a DM. Thank you.

Click on the link for steps on How To: Direct Message .

NicandroN_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[MRIDE214]

Agreed.  Still not working here either.  I wonder how many people are actually affected by this.  I'm looking at other options as well.  we only have one phone (of three) left on a contract and it's up in November.  It may be worth paying the early termination fee.  This has been a disaster.  I haven't had access to my info since mid-January. 

[vzw_customer_support]

MRIDE214, I totally understand your frustration. We know that this has been a grueling process for some of our family members. We have a small amount of customers currently experiencing issues with our cloud service. Rest assured all your data is safe and will be available once the service is back online. We are working hard to resolve the issue.

MarcusS_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[tonyome]

[removed] ...Cloud was working for me for two weeks, NOW DOWN AGAIN...

profanity removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

[MRIDE214]

Now mine looks different.  But, it was showing that I was using MB for photos, and now that is gone, which I take to mean that my photos are now gone forever.  I only have contacts.  At least before I had some hope that my photos were out there somewhere, but now that seems like wishful thinking. 

[lorenb_vzw]

Your precious memories are important and we know how valuable they can be. We would love to take a closer look at what is happening with your photos. When viewing the Cloud and these MB's are you doing so from the phone or computer?

LorenB_VZW

Follow us TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_
button under my response registry . This ensures others can benefit from our
conversation. Thanks in advance for your help with this!!

[yotarolla73]

For real?!?

This company seriously has THE WORST customer service ever.

You don't "know how valuable [precious memories] can be" otherwise you all would have fixed the non-working cloud that has been for two months instead of providing these same, lame side-stepping replies.

[vzw_customer_support]

We never want you to feel this way, yotarolla73. Are you having similar issues with your Cloud? If so, we would be happy to help you figure out what is going on. What kind of phone do you have? 

JavierMD_VZW   Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this! 

[MRIDE214]

Coming up on 3 months now without access to the Cloud!  Top notch service Verizon!