Correct Answer: Can I restore my original contacts list?

Torqueflite · ‎08-09-2016

I have lost about half my contacts and all of the icons associated with the ones that remain. Is there some way I can restore my original Contacts list from the cloud? This is a Sony Xperia z3v. Thanks.

Melanie

Torqueflite · ‎08-10-2016

Sadly, it cannot be fixed because it was not backed up to the cloud or google. Somehow I accidentally overwrote the phone contacts with gmail contacts. Without a backup I must reenter contacts manually. My thanks to Juanita at Verizon Support for patiently walking me through all of the options. Verizon customers can call *611 for direct assistance.

Thanks for answering my inquiry here as well.

MELANIE

View solution in original post

Ann154 · ‎08-10-2016

Do you know where the contacts are being synced to? Google or Verizon Cloud or another account?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Torqueflite · ‎08-10-2016

Sadly, it cannot be fixed because it was not backed up to the cloud or google. Somehow I accidentally overwrote the phone contacts with gmail contacts. Without a backup I must reenter contacts manually. My thanks to Juanita at Verizon Support for patiently walking me through all of the options. Verizon customers can call *611 for direct assistance.

Thanks for answering my inquiry here as well.

MELANIE