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I have lost about half my contacts and all of the icons associated with the ones that remain. Is there some way I can restore my original Contacts list from the cloud? This is a Sony Xperia z3v. Thanks.
Melanie
Solved! Go to Correct Answer
Sadly, it cannot be fixed because it was not backed up to the cloud or google. Somehow I accidentally overwrote the phone contacts with gmail contacts. Without a backup I must reenter contacts manually. My thanks to Juanita at Verizon Support for patiently walking me through all of the options. Verizon customers can call *611 for direct assistance.
Thanks for answering my inquiry here as well.
MELANIE
Do you know where the contacts are being synced to? Google or Verizon Cloud or another account?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Sadly, it cannot be fixed because it was not backed up to the cloud or google. Somehow I accidentally overwrote the phone contacts with gmail contacts. Without a backup I must reenter contacts manually. My thanks to Juanita at Verizon Support for patiently walking me through all of the options. Verizon customers can call *611 for direct assistance.
Thanks for answering my inquiry here as well.
MELANIE