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Can Verizon add Verizon Cloud and Tones support for the Moto G
GRNTOM
Member

I was very surprised when I got my Moto G4 that the Verizon Cloud and Tones apps are not supported on the device.  I had been relying on a smooth transition from my broken Moto X2 to the Moto G4 and found out that I cannot download my contacts or ring tones.  Verizon supports other unlocked Motorola phones like the Moto Z, can it please add support for the Moto G line of phones.  At this point I may return the Moto G4 to find something else, but it is very disappointing that Verizon does not support such a major phone.

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Re: Can Verizon add Verizon Cloud and Tones support for the Moto G
lukevinyl
Sr. Member

The difference is that Verizon sells the Moto Z with it's postpaid plans which includes the features like VZW Cloud access and Ringback Tones and NFL Mobile etc. but the Moto G4 is not a device that is sold by Verizon and so is not going to have any of these apps, which is the norm for all non-VZW devices. Specific apps like these are only on official VZW devices though other devices might have the capability to run them....

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Re: Can Verizon add Verizon Cloud and Tones support for the Moto G
GRNTOM
Member

I have a Verizon account, I have a Verizon cloud, it makes no sense that I can't access it from my smartphone. Microsoft and Google provide their cloud apps to smartphones, so should Verizon. Doing so actually encourages customers to stay with Verizon if their contacts and other cloud content is in Verizon hands and available when they have to replace a phone. Instead, not supporting other phones will upset their customers when they unknowingly get a phone that isn't supported. What is the downside of not supporting phones?

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Re: Can Verizon add Verizon Cloud and Tones support for the Moto G
lukevinyl
Sr. Member

It again has nothing to do with whether you have a Verizon account or not. It has to do with the phones Verizon sells. If Verizon doesn't offer the phone, these features aren't included. Which makes perfect sense-- why would Verizon offer features on phones that they don't sell?

I realize you are asking for Verizon services to be compatible across all phones that all carriers sell, but that is the issue. It just wouldnt make business sense to work on development and making sure the Verizon products are compatible and working for devices that aren't even offered by Verizon.

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Re: Can Verizon add Verizon Cloud and Tones support for the Moto G
GRNTOM
Member

Verizon makes Verizon Messages app available for the Moto G, so they do make some of their apps available. They also make Verizon Visual Voice Mail app available.

It seems to me that the phone service industry has moved more away from the phone sales business. More phones are unlocked. Phones are not discounted. I can see where you are coming from, but as a consumer, I disagree.

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Re: Can Verizon add Verizon Cloud and Tones support for the Moto G
lukevinyl
Sr. Member

That's fine, you can disagree-- no problem. I am a consumer as well & just stating the reasoning why Verizon can't feasibly make all of their features/products available for everything out there, more specifically for the phones they don't sell or support.

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Re: Can Verizon add Verizon Cloud and Tones support for the Moto G
vzw_customer_support
Customer Support

GRNTOM, we appreciate your feedback regarding the apps that are accessible on unlocked devices. We always want to do everything in our power to assist our customers and we understand wanting to be able to enjoy your unlocked phone on our network. While the entire list of Verizon apps may not be currently available on your Moto G4, we want to help make the transition process as easy as possible for you.

We know that contacts are important to you. Since you currently have your contacts saved to our Verizon Cloud service, we want to guide you through exporting these contacts and having them imported to your Gmail account. This way these contacts are always easily accessible on any phone. You can view the instructions to export here: http://vz.to/2tuurll

Once you have the contacts saved to a CSV file, you can import them to Gmail. Please see the instructions below.

To import contacts to Gmail:

  1. Create a custom CSV file, or export the address book from your other webmail provider or email client as a CSV file.
  2. Sign in to Gmail.
  3. Click Gmail at the top-left corner of your Gmail page, then choose Contacts.
  4. Click the More button above the contacts list and select Import....
  5. Click the Choose File button.
  6. Select the file you'd like to upload and click the Import button.

When it's done, Gmail will display the number of contacts imported.

SamanthaT_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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