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Can not merge 2 cloud accounts
CLEMENTS730
Member

I got a new number and account and still have my old phone. I am trying to download my cloud content to my new phone by merging the accounts and it says can not merge.

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Re: Can not merge 2 cloud accounts
CLEMENTS730
Member

Mother are Moto z2 force

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Re: Can not merge 2 cloud accounts
Ann154
Expert
Expert

You will need download the content from the old account first to your computer or another cloud storage. Then you can sign into your MyVerizon account online for the new line and upload it there. You could also consider using a different cloud service since the Verizon Cloud is no longer free to use except for contacts.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Can not merge 2 cloud accounts
richs007
Verizon Employee

The merge accounts is to merge a FiOS cloud with a Wireless cloud and not two wireless clouds.  If the old phone number is disconnected and it's been less than 30 days, you can call support at 800-922-0204 and ask them to "unarchive" your old phone number's cloud content into your new phone number's cloud.

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