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Can't back up media
ROBBOH60
Member

Whenever I open the Verizon Cloud App on my iPhone 7, a message comes up saying "As you requested, access to media storage has been removed." It will only let me back up contacts but no pictures or videos. I don't recall requesting anything... I tried changing my password, deleting the app and redownloading it. I just want somewhere safe to keep my pictures. It was working well until about a week ago.

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Re: Can't back up media
vzw_customer_support
Customer Support

I want to make sure all of your personal information is safe, ROBBOH60. What happens when you try to open this data from a computer?

NicholeK_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Can't back up media
deloused
Sr. Member

Can you turn the syncing back on for your media in the settings of your Verizon Cloud app?

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