Can't connect to Cloud on Galaxy S5

[julesposner]

I have a great internet connection, but I hit the "get started" button and the circle spins and I can't seem to get on the cloud to retrieve data from my S3. Any suggestions?

[vzw_customer_support]

Hi julesposner!

Let's look into this! Are you connected to the VZW network or wi-fi? When did the problem begin?



Thanks,

AyaniB_VZW

Follow us on Twitter @VZWSupport

[julesposner]

Wifi. The problem began yesterday.

On Jan 8, 2015 1:43 PM, "Verizon Wireless Customer Support" <

[vzw_customer_support]

julesposner, Thanks for the details! Can you please try initiating the Verizon Cloud application using our Mobile Data? You can then change to Wifi once the app registers. Here's a link with a helpful video that will provide steps in transferring your content from the S3 to your new S5 .Does the spinning error still occur when trying this step?

TanishaS1_VZW
Follow us on Twitter @VZWSupport

[julesposner]

It's still not connecting.

On Thu, Jan 8, 2015 at 2:59 PM, Verizon Wireless Customer Support <

[vzw_customer_support]

We'll get this working, julesposner. Are you able to access your Verizon Cloud information from our website? http://vz.to/1e8KcD6 If so, are you able to sync from here?

AndreaS_VZW
Follow us on Twitter @VZWSupport

[julesposner]

I can access it on my phone, but I still can't connect on my phone and I

want to get all of my old pictures and contacts onto my new phone.

On Fri, Jan 9, 2015 at 5:35 AM, Verizon Wireless Customer Support <

[julesposner]

I meant I can access it on my computer, but still can't access the cloud on

my phone.

<< Personal information removed to comply with Verizon Wireless Terms of Service >>

[vzw_customer_support]

julesposner got it, just crossing all bases! Lets try to reset the Verizon Cloud app on the Galaxy S5 by http://vz.to/1prOg5q then try to run again. Keep us posted!

AshleyS_VZW
Follow us on Twitter @VZWSupport