Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Can't connect to Cloud on Galaxy S5
julesposner
Member

I have a great internet connection, but I hit the "get started" button and the circle spins and I can't seem to get on the cloud to retrieve data from my S3. Any suggestions?

Labels (1)
0 Likes
Re: Can't connect to Cloud on Galaxy S5
vzw_customer_support
Customer Support

Hi julesposner!

Let's look into this! Are you connected to the VZW network or wi-fi? When did the problem begin?



Thanks,

AyaniB_VZW

Follow us on Twitter @VZWSupport

0 Likes
Re: Can't connect to Cloud on Galaxy S5
julesposner
Member

Wifi. The problem began yesterday.

On Jan 8, 2015 1:43 PM, "Verizon Wireless Customer Support" <

0 Likes
Re: Can't connect to Cloud on Galaxy S5
vzw_customer_support
Customer Support

julesposner, Thanks for the details! Can you please try initiating the Verizon Cloud application using our Mobile Data? You can then change to Wifi once the app registers. Here's a link with a helpful video that will provide steps in transferring your content from the S3 to your new S5 .Does the spinning error still occur when trying this step?

TanishaS1_VZW
Follow us on Twitter @VZWSupport

0 Likes
Re: Can't connect to Cloud on Galaxy S5
julesposner
Member

It's still not connecting.

On Thu, Jan 8, 2015 at 2:59 PM, Verizon Wireless Customer Support <

0 Likes
Re: Can't connect to Cloud on Galaxy S5
vzw_customer_support
Customer Support

We'll get this working, julesposner. Are you able to access your Verizon Cloud information from our website? http://vz.to/1e8KcD6 If so, are you able to sync from here?

AndreaS_VZW
Follow us on Twitter @VZWSupport

0 Likes
Re: Can't connect to Cloud on Galaxy S5
julesposner
Member

I can access it on my phone, but I still can't connect on my phone and I

want to get all of my old pictures and contacts onto my new phone.

On Fri, Jan 9, 2015 at 5:35 AM, Verizon Wireless Customer Support <

0 Likes
Re: Can't connect to Cloud on Galaxy S5
julesposner
Member

I meant I can access it on my computer, but still can't access the cloud on

my phone.

<< Personal information removed to comply with Verizon Wireless Terms of Service >>

0 Likes
Re: Can't connect to Cloud on Galaxy S5
vzw_customer_support
Customer Support

julesposner got it, just crossing all bases! Lets try to reset the Verizon Cloud app on the Galaxy S5 by http://vz.to/1prOg5q then try to run again. Keep us posted!

AshleyS_VZW
Follow us on Twitter @VZWSupport

0 Likes