Can't delete contacts
Jedi_Mky
Newbie

My daughter spent quite a bit of time cleaning up her contacts when she had an iPhone, and was regularly running either Backup Assistant or VZ Cloud. We just upgraded her to the Galaxy S6. When the new phone activated, ALL of her contacts repopulated, including the ones she had deleted. Any thoughts on where these are coming from?

Labels (1)
0 Likes
Reply
1 Reply
vzw_customer_support
Customer Service Rep

That's a bit odd, Jedi_Mky! Let's find out more. When she deleted her contacts, did she remove the directly on the phone, or did she delete them on the cloud? Deleted contacts in the phone may remain backed up in the Cloud.


MichelleH_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Reply