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Can't delete files from Verizon cloud app

Whenever I try to delete files from the cloud app I always get the message can't delete files, make sure you have a days connection and try again, well I'm connected to WiFi and tried it with WiFi off and only 4g on, what is going on here , I also tried from the my Verizon website , but not all of the files are showing there that are on my app

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