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Can't do transfer
JENLOVE7117
Member

I had to return my old Android turbo phone due to battery being fried so I can not do a transfer to transfer.. I was able to retrieve most of my contacts but none of my pictures or text messages are being downloaded onto my new phone.. I see them in the cloud but I cannot get them to download.

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Re: Can't do transfer
vzw_customer_support
Customer Support

Jenlove7117, being able to move your information should always be a breeze. You do have to walk through in order to get your data transferred over, which is different then your contacts which automatically sync.
AlbertoR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Can't do transfer
vzw_customer_support
Customer Support

Keeping your contacts, pictures and other data safe is important JENLOVE7117 . Do you get an error message when trying to sync from the cloud? Here is a link with steps to sync your text messages and pictures http://vz.to/1OgSM3j .


KinquanaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Can't do transfer
JENLOVE7117
Member

I have to download everything onto my new phone? Why didn't it just "sync" up like my contacts did?

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Re: Can't do transfer
vzw_customer_support
Customer Support

Jenlove7117, being able to move your information should always be a breeze. You do have to walk through in order to get your data transferred over, which is different then your contacts which automatically sync.
AlbertoR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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