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Can't open files downloaded from Cloud.
TRINKDW
Newbie
‎04-15-2017 03:33 AM

I can't open the pictures and videos that I downloaded from the Cloud. When I click on the downloaded file I get a message "Windows cannot open the folder. The compressed (zipped) folder 'C:........................zip is invalid". I have downloaded my pictures before and have not had any problems.

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Re: Can't open files downloaded from Cloud.
Ann154
Community Leader
Community Leader
‎04-15-2017 06:28 AM

How many pictures did you include in the zip file? Others here have stated it works better to download 200 to 300 of pictures at a time instead of a larger quantity.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Can't open files downloaded from Cloud.
Ann154
Community Leader
Community Leader
‎04-15-2017 06:28 AM

How many pictures did you include in the zip file? Others here have stated it works better to download 200 to 300 of pictures at a time instead of a larger quantity.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Can't open files downloaded from Cloud.
TRINKDW
Newbie
‎04-20-2017 01:23 AM

That was it. I tried to download less pictures and I was able to open the download. Thank You.

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